The power of partnerships
The social housing ecosystem is stronger when organisations work together. At allpay, we’re proud to collaborate with partners who share our commitment to improving outcomes for providers and the communities they support.
Why our partnerships matter
No single provider can deliver everything a tenant or organisation needs. Rising cost pressures, regulatory complexity and fragmented systems mean that housing providers rely on joined‑up, reliable, and insight‑driven solutions more than ever. That’s where strong partnerships make a genuine difference. By combining allpay’s payments expertise with the complementary strengths of partners such as the Post Office, PCI Pal, Voicescape and Aareon, we’re able to support providers across every part of the tenant journey, from secure and compliant payments, to engagement and collections, to digital housing management systems. These collaborations create an ecosystem where data flows more effectively, services integrate more naturally, and innovation reaches tenants faster.
Together, these partnerships help providers:
Future‑proof services
By collaborating on solutions designed for the next generation of digital transformation in social housing.
Reduce operational burden
By replacing disconnected processes with integrated, streamlined journeys.
Improve financial sustainability
Through better collections, reduced fraud exposure and more efficient workflows.
Deliver better tenant experiences
By offering inclusive, accessible and secure ways to pay and interact.
Unlock measurable impact
Through real‑world outcomes demonstrated in case studies with Yorkshire Housing, Golding Homes, New Gorbals, Hammersmith & Fulham, and more.
Want to find out more? Join our speaker session at NHF!
- Where? The Data & AI Stage at the NHF Housing Finance Conference in Liverpool.
- When? Thursday 26 March from 12:30 – 13:10
- What? “The power of partnerships: Unlocking better outcomes for homes and communities.”
We’re excited to bring you a brand new session at this year’s NHF Housing Finance Conference, exploring how strong, sector-wide partnerships are unlocking better outcomes for homes and communities.
Join Luke Jones, allpay’s Strategic Partnerships and Insights Lead as he hosts a panel made up of leaders from our ecosystem:
- Shannon Hodgkiss, Head of Telco – Resellers, Transport & Ticketing, Post Office
- Alessandro Dalla Volta, VP Product, PCI Pal
- Bill Williams, Chief Revenue Officer, Voicescape
- Greg Jackson, Head of Customer Success & Partnerships, Aareon
The Post Office plays a vital role in enabling financial inclusion across the UK, giving tenants access to cash payment methods at over 11,500 branches nationwide. For more than 30 years, allpay and the Post Office have partnered to support inclusive rent and bill payments for millions of customers, ensuring that no tenant is excluded based on digital access or financial vulnerability.
Client success story: Hammersmith & Fulham: enabling inclusive, accessible rent payment options as part of the council’s support model.
Eckoh is a leading provider of secure payment solutions, helping organisations protect sensitive customer data across contact centre and digital payment journeys. Through our partnership, we support housing providers with PCI DSS‑compliant phone payments, ensuring card details are kept out of agent environments while maintaining a smooth, trusted customer experience that reduces fraud risk.
Client success story: Trivallis: Strengthened phone payments with a compliant, easy‑to‑use payment journey, protecting customer data without disrupting service.
Voicescape enables social landlords to drive better outcomes through automation, behaviour‑based communication tools and intelligent collections workflows. Our long-standing partnership aligns allpay’s payments expertise with Voicescape’s resident engagement and collections solutions, enabling providers to take proactive, insight‑led approaches to arrears reduction and tenant support.
Client success story: Yorkshire Housing: improved tenant engagement and collections performance through integrated approaches.
Aareon delivers digital solutions and housing management platforms that help social housing providers streamline operations and unlock efficiencies.
Our newest partnership is already delivering value, including a joint implementation supporting New Gorbals in modernising their tenant journey with improved payments integration.
Client success story: New Gorbals: improved data flow and a more efficient tenant payments experience through collaboration.
The panel
Shannon Hodgkiss
Head of Telco – Resellers, Transport & Ticketing, Post Office
Simon Shepherd
Contact Centre Security Specialist, Eckoh
Bill Williams
Chief Revenue Officer, Voicescape
Greg Jackson
Head of Customer Success & Partnerships, Aareon