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allpay’s Prepaid Cards to Help Disburse Emergency Funds for Those Affected by COVID-19

allpay, a leading UK payment specialist, has announced a prepaid card programme has been made available to help disburse emergency funds to those affected by COVID-19. Emergency Government funds have been made available to help those in most need, and allpay’s prepaid cards can now enable those funds to be disbursed quickly and securely.  

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COVID-19

What this means for allpay clients

Globally we are all facing a very worrying time. Many of our Local Government and housing association clients provide services to vulnerable people across the UK and we would like to offer the following reassurances about what we are doing at allpay to help in any way we can and also what we are doing to keep to business as usual as far as practically possible.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck

Since moving to allpay, with the service offering of both PayPoint and Post Office facilities, we now have 30 outlets in the Torfaen area where our tenants can pay.  I can’t think of another organisation out
there that offers such a wide range of products that allpay can provide us with.

Bron Afon
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