Edinburgh City Council takes regular rental payments for more than 1,600 tenants, processing more than 27,000 transactions in 2018/19. These charges are for current council housing tenants but also include former tenant arrears repayments.
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Analysis of payments-related financial crime and how to minimise its impact on the UK. In association with Barclays, Refinitiv and a syndicate of EPA members.
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allpay, a leading UK payment specialist, has completed the roll-out of Call Masking to Newydd Housing Association.
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allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.
Read MoreThe change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line
Rob Purdon, Head of Contract Management, Robin Hood Energy
Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.
Kate Wells, Head of Contact Centre, Aldwyck
We’ve worked closely with allpay through the implementation and have been pleased with the progress and level of support allpay has provided to launch and support the Council’s programmes.
Chris MacAdams, Commissioning Manager, Birmingham City Council
