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The latest from our press team!

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Just What The Doctor Ordered

Faced with its biggest ever business challenge over COVID-19, a sector-leading Herefordshire firm delivered just what the doctor ordered – to keep a vital NHS role running. As lockdown eases, Whitestone based national payments specialist allpay Limited wants to inspire other county companies to back the Hereford Times boost to business campaign.

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Learning at Work Week at allpay

This year’s ‘On Air – Online’ Learning at Work Week officially kicked off on Monday. With the business split between working from home and the office this year’s LAW Week provides a unique event to build learning cultures both at work and from home.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy

We’ve worked closely with allpay through the implementation and have been pleased with the progress and level of support allpay has provided to launch and support the Council’s programmes. 

Chris MacAdams, Commissioning Manager, Birmingham City Council

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck
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