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allpay news


The latest from our press team!

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Join allpay Limited at the National Housing Summit 2023: Shaping the Future of Social Housing

allpay Limited is thrilled to announce its participation in the prestigious National Housing Summit 2023, taking place from September 11th to 12th at the ICC in Birmingham.

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Join allpay at the Digital Government North Conference on September 14, 2023, in Manchester!

We are thrilled to announce our presence at the upcoming Digital Government North Conference, a paramount event that brings together visionaries and innovators from Local Authorities, Central Government, the Health Service, and the broader Public Sector across the Northern regions of the UK.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck

The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy

With the aim of providing a more straightforward way of disbursing funds to Direct Payment recipients, the allpay system allowed the Council to not only do this, but also capture more detailed management information through the self-serving reporting suite.

Paul Jarvis, Service Manager, London Borough of Camden
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