Faced with its biggest ever business challenge over COVID-19, a sector-leading Herefordshire firm delivered just what the doctor ordered – to keep a vital NHS role running. As lockdown eases, Whitestone based national payments specialist allpay Limited wants to inspire other county companies to back the Hereford Times boost to business campaign.
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This year’s ‘On Air – Online’ Learning at Work Week officially kicked off on Monday. With the business split between working from home and the office this year’s LAW Week provides a unique event to build learning cultures both at work and from home.
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allpay, a leading UK payment specialist, has announced a prepaid card programme has been made available to help disburse emergency funds to those affected by COVID-19. Emergency Government funds have been made available to help those in most need, and allpay’s prepaid cards can now enable those funds to be disbursed quickly and securely.
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allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.
Read MorePreviously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.
Kate Wells, Head of Contact Centre, Aldwyck
With the aim of providing a more straightforward way of disbursing funds to Direct Payment recipients, the allpay system allowed the Council to not only do this, but also capture more detailed management information through the self-serving reporting suite.
Paul Jarvis, Service Manager, London Borough of Camden
The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line
Rob Purdon, Head of Contract Management, Robin Hood Energy
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