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allpay Ltd: Your trusted payment processor

With over 24 years’ experience in payment collections, allpay Ltd understand a client’s need for flexibility and the importance of keeping their customers completely happy.

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24housing Awards 2018

allpay sponsors Welfare Wise Award

As the staple event in the housing sector, the 24housing Awards are a night of celebration recognising the best talent. This year allpay are sponsoring the Welfare Wise award.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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With the aim of providing a more straightforward way of disbursing funds to Direct Payment recipients, the allpay system allowed the Council to not only do this, but also capture more detailed management information through the self-serving reporting suite.

Paul Jarvis, Service Manager, London Borough of Camden

Since moving to allpay, with the service offering of both PayPoint and Post Office facilities, we now have 30 outlets in the Torfaen area where our tenants can pay.  I can’t think of another organisation out
there that offers such a wide range of products that allpay can provide us with.

Bron Afon

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck
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