Payments Specialist, allpay Ltd recently surveyed more than 2000 people across the UK to gain an insight into current payment methods for several house-hold bills. Almost 300 people sampled were social renters (292) with housing provided via their local housing association or council. Here we share some of the trends and most thought-provoking findings of the survey compared with last years’ statistics.
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Edinburgh City Council takes regular rental payments for more than 1,600 tenants, processing more than 27,000 transactions in 2018/19. These charges are for current council housing tenants but also include former tenant arrears repayments.
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Analysis of payments-related financial crime and how to minimise its impact on the UK. In association with Barclays, Refinitiv and a syndicate of EPA members.
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allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.
Read MoreWe’ve worked closely with allpay through the implementation and have been pleased with the progress and level of support allpay has provided to launch and support the Council’s programmes.
Chris MacAdams, Commissioning Manager, Birmingham City Council
Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.
Kate Wells, Head of Contact Centre, Aldwyck
With the aim of providing a more straightforward way of disbursing funds to Direct Payment recipients, the allpay system allowed the Council to not only do this, but also capture more detailed management information through the self-serving reporting suite.
Paul Jarvis, Service Manager, London Borough of Camden
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