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allpay news


The latest from our press team!

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allpay celebrates new contract with the NHS Business Services Authority

allpay has confirmed a contract with the NHS Business Services Authority (NHSBSA) to facilitate payment card top-ups to the digitised Healthy Start Scheme which will be launched in 2021.

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Flexibility vital for the payment of household bills

Payments Specialist, allpay Ltd recently surveyed more than 2000 people across the UK to gain an insight into current payment methods of several household bills.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy

With the aim of providing a more straightforward way of disbursing funds to Direct Payment recipients, the allpay system allowed the Council to not only do this, but also capture more detailed management information through the self-serving reporting suite.

Paul Jarvis, Service Manager, London Borough of Camden

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck
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