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COVID-19

What this means for allpay clients

Globally we are all facing a very worrying time. Many of our Local Government and housing association clients provide services to vulnerable people across the UK and we would like to offer the following reassurances about what we are doing at allpay to help in any way we can and also what we are doing to keep to business as usual as far as practically possible.

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allpay Celebrates National Apprenticeship Week

As proud advocates of apprenticeship schemes over the past 20 years, allpay Limited continue to encourage an environment of continual development in the workplace.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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The allpay prepaid card was flexible in terms of meeting the requirements of the scheme which had to work for three local authorities. We needed a card that wasn’t personalised and where funds could be accessible far quicker than, for example, a cheque. 

Carrie-ann Dollman, Senior Benefits Officer, Southend-on-Sea Borough Council

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck

The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy
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