As digital payments continue to grow in popularity, the threat of fraudulent activity also rises. With UK Finance revealing that people in the UK lost £1.2bn to fraud in 2022, the equivalent of £2,300 every minute, it’s clear that there’s a pressing need for payment providers to take action to protect their customers.
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allpay Limited are excited to have been shortlisted for the Best Business Payments System – UK & Europe category at the PayTech Awards 2023.
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Leading payment solutions provider, allpay Limited, has announced a significant milestone with its prepaid card programme. In March, the company recorded its largest load and spend for prepaid cards, totalling an impressive £37.5 million. This milestone highlights the increasing demand for prepaid solutions and the growing number of people in receipt of support disbursements.
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allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.
Read MoreWe’ve worked closely with allpay through the implementation and have been pleased with the progress and level of support allpay has provided to launch and support the Council’s programmes.
Chris MacAdams, Commissioning Manager, Birmingham City Council
Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.
Kate Wells, Head of Contact Centre, Aldwyck
The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line
Rob Purdon, Head of Contract Management, Robin Hood Energy
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