Payzone and allpay to boost client experience

Payzone and allpay are pleased to announce new enhancements to their relationship benefiting clients, their processes and efficiency.

“We are thrilled to announce our latest enhancement to the Payzone Bill Payment service, which will provide real-time payment notifications to our clients using the Payzone network for rent, bill or debt collection.” Says Andrew Goddard, Payzone. “By partnering with allpay, we are delivering a seamless and efficient customer experience that allows our clients to track all transactions, improving productivity and providing them with up-to-date payment information. This is another step towards our commitment to providing our clients with the best possible service and ensuring customer satisfaction”.

Tony Killeen, founder and entrepreneur of allpay, comments: “It is essential for businesses to be able to monitor and react to transactions particularly when it comes to payments and consumer satisfaction. Through our collaboration with Payzone, we are able to scale up our payment solution offering, innovating the future of payments over the counter. We have seen our existing relationship go from strength to strength and we are excited to launch the next level of our payment solution offering with Real Time Notifications improving efficiency, better management, and productivity.”

It can be difficult to track cash payments alongside digital payments, however allpay’s Real Time Notifications add a level of efficiency to this process. From the 1st of April 2023, all clients opting to use our Real-Time Notifications solution using the Payzone network for rent, bill or debt collection will be able to receive alerts when a customer completes a payment transaction.

Real-Time Payment Notifications deliver updates in real-time to businesses of all transactions, improving productivity and customer experience. These notifications are for successful payments, declined payments and refunds. For rent, bill, and debt collectors, having payment information in real-time allows them to update their customer balances much faster than waiting for the Payment Information Files (PIFs) which take a day to come through. For urgent payments like eviction cases, debt repayments, deposits, and court fines this is very important.

Analytics provided by Real Time Notifications from allpay, allow clients to save money, as they can focus their debt collection efforts on customers who haven’t paid, by acting on up-to-date information. The insight given into declined payments will also give clients better visibility on customer behaviour and product effectiveness as Payment Information Files only contain successful payments, although it is worth noting that this is an additional service and Payment Information Files will still be available the next working day.

Are you interested in having Real-Time Notifications for customer payments? Get in touch today, or visit the allpay website to find out more.

About allpay

allpay is the market leader of bill payment, prepaid and card payment solutions, delivering innovative and value-added services. With over 25 years’ of experience, allpay has the capacity and resources to manage all payment flows, utilising the most cost-effective technology available. Our aim is to work with each of our 980 public and private sector clients to optimise and secure incoming and outgoing payments to reduce costs and increase efficiency resulting in us processing over £8.5bn of payment transactions per year for some 4.5m+ end customers.

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About Payzone

Payzone has provided bill payment services to independent retailers, multiples and symbol groups across the UK for over 30 years. Payzone is now part of the Post Office network, and since joining with them, has grown its network to over 24,000 stores and branches across the UK. With over 500 million bill payment transactions made annually, these additional services attract more customers to stores, increasing revenue for retailers.

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