Direct Debit: Payment Holidays

Press pause on collections

Our Direct Debit Payment Holidays enhancement makes managing temporary payment breaks simple. Schedule holidays individually or in bulk, set flexible date ranges, and apply them to both new and existing Direct Debit instructions – all within the Direct Debit Portal.

Real-time on-screen banners give clear visibility of active holidays, pause dates, and cancellation windows, while automated correspondence keeps customers informed every step of the way.

This enhancement streamlines the payment break process, offering greater visibility, flexibility, and control over collections, while supporting customers who need short-term payment relief.

Product Onboarding: 1 week