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allpay news


The latest from our press team!

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allpay bolsters cash collection offering after announcing partnership with Payzone

allpay bolsters cash collection offering after announcing partnership with Payzone

allpay on Friday 29th April announced a partnership with Payzone adding an additional 12,500 stores across the UK where customers can now pay their bills using cash.

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Blowing The Full Time Whistle On Cartel Behaviour

Blowing The Full Time Whistle On Cartel Behaviour

“Competition law compliance is not always given the attention that it deserves. I would like to see anti-competitive behaviour taken as seriously by UK businesses and boards as the risks around bribery, fraud, health and safety and cybercrime.” Lord David Currie, Chairman, Competition and Markets Authority (Competition Law Risk: Short Guide V 2.0)

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck

With the aim of providing a more straightforward way of disbursing funds to Direct Payment recipients, the allpay system allowed the Council to not only do this, but also capture more detailed management information through the self-serving reporting suite.

Paul Jarvis, Service Manager, London Borough of Camden

The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy
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