Sectors we empower
Catering to diverse sectors, we collaborate with top housing providers, local and central government bodies, credit unions, debt collection agencies, and utilities. Our tailored payment solutions empower these sectors, maximising efficiency, reducing costs, and enhancing customer satisfaction across various industries.
Housing
Working with over 500 Housing Associations and ALMOs, encompassing 75% of the UK’s top 400 housing providers, we have unparalleled expertise. Our track record excels in elevating payment collection rates and mitigating arrears, offering tailored solutions honed through extensive industry experience. By understanding the nuanced challenges within the housing sector, we implement strategies that ensure efficiency, reliability, and financial security, empowering organisations to thrive and serve their communities effectively. Trust us to optimise payment processes, driving sustainable growth and fostering stronger relationships within the dynamic landscape of housing provision.
“Working with allpay has transformed how we manage payment collections. Their accessible range of solutions has significantly reduced the manual workload for teams while giving customers more convenient and flexible ways to manage their payments.”
Built for housing. Built for real life.
Flexible, inclusive payments.
Our hybrid approach combines cash, online and disbursement options to ensure every tenant can pay in a way that suits them. By putting flexibility and a human touch at the core, we remove barriers, improve engagement and help reduce arrears.
Secure trusted payments.
Operating at the highest level of PCI DSS compliance, our platform protects every transaction end-to-end. With robust security controls in place, you can have complete confidence that both your organisation and your tenants’ data are fully safeguarded.
Seamless system integration.
Plug straight into your management system with our flexible APIs and integrations, enabling real-time data flow, streamlined processes and a smooth, hassle-free experience for your teams and tenants alike.
People-first support from day one.
We combine smart technology with a human approach, supporting you and your tenants. With a UK-based contact centre, your customers can always speak to real people – ensuring reassurance, quick resolutions and a more personal payment experience.
Smarter arrears management.
Automate the way you engage with tenants in arrears, using timely, tailored prompts and reminders. Our intelligent approach helps improve collection rates, reduce manual effort and support tenants in staying on track with payments.
Branded online payments hub.
Tailor our internet payment portals to reflect your organisation, creating a consistent, trusted experience for your tenants. With your branding front and centre, payments feel familiar, simple and seamless.
Disbursements that make a difference.
Deliver funds quickly and securely to tenants who need support most. Our flexible disbursement solutions are designed to help you provide timely assistance, improve engagement and ensure customers can access the help they need, when they need it.
Powered by trusted partners.
We collaborate with leading providers such as Mastercard, Visa and specialist technology partners to deliver best-in-class payment solutions. From advanced features like call masking to enhanced security and flexibility, you benefit from a robust, future-ready service.
All your payments in one place.
Access a full suite of payment and disbursement solutions through a single, trusted provider. From multiple payment channels to dedicated customer support, everything is brought together in one place – giving you simplicity and a seamless experience for your teams and tenants.
Scale at your own pace.
Bring everything together under one roof with a complete payments and disbursements solution. Scale your offering up or down as your organisation evolves, giving you the flexibility and control to adapt at your own pace – while delivering a seamless experience for your tenants.
Helping you support your customers.
Deliver funds quickly, securely and whenever they’re needed. With a range of disbursement options to choose from, you can provide timely, reliable support that helps tenants manage day-to-day life with ease and confidence.
Local Government
Empowering over a third of the UK’s Local Authorities with automated payment solutions, our services redefine efficiency. By curbing collection costs and amplifying value for money, we prioritise seamless transactions. Through streamlines, innovative payment services, we enable Local Authorities to optimise resources, enhance fiscal responsibility, and foster community satisfaction. With a proven track record in advancing operational efficacy, our solutions cater specifically to the intricate needs of local governances, driving progress and fortifying trust within the communities they serve.
“Set up of the scheme way easy, our allpay project team were incredibly supportive to get the process up and running. Right from our first enquiries on whether the process was the right one for us, allpay could not have been more helpful.”
Central Government
Delivering electronic payment solutions across Government departments, our track record speaks of cost-effective excellence. Collaborating with key entities such as the NHS Business Services Authority and Ministry of Justice, we offer versatile cash, debit/credit and direct debit channels, optimising revenue streams and diversifying payment options. Our solutions prioritise efficacy, providing seamless, automated transactions tailored to government needs. By amplifying income potential and broadening payment avenues, we facilitate fiscal growth and operational efficiency.
“Using the allpay platform to load and redeem funds and alter fund in real time has been very beneficial for us and for participants.”
Credit Unions
Specialising in comprehensive payment services for Credit Unions, we prioritise member experience, efficiency, and security enhancement. Our tailored solutions are crafted to elevate member satisfaction, streamline operations, and fortify security measures. With a keen focus on enhancing member interactions and operational efficiency, our services are designed to empower Credit Unions, fostering growth, and ensuring a competitive edge in a dynamic financial landscape.
Debt Collection
Working with organisations to optimise debt collection processes, we offer streamlined solutions for efficient, customer centric payment retrieval. From personalised swipe cards or barcoded bills initiating debtor contact to a diverse array of payment methods, we consolidate and organise payments seamlessly. Our platform generates electronic files promptly, aligning with your existing systems for effortless integration. Tailored reporting tools complement these services, empowering organisations to track and manage payments effectively.
And many more…
Beyond these sectors, our solutions extend to various industries, tailoring payment services to diverse needs. Our innovative payment solutions leverage cutting-edge technology, simplifying payment processes for your customers. By implementing the latest advancements, we prioritise ease of payment, ensuring a seamless experience.
Charities
We support charities in creating seamless, secure and accessible donation experiences. From one‑off gifts to regular giving, our multi‑channel payment solutions make it easier for supporters to give in the way that suits them, while providing charities with clear reporting, simplified reconciliation and trusted compliance. By reducing administrative burden and improving donor journeys, we help charities focus on what matters most: delivering impact in their communities.
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