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Utilities


Powering payments for utility companies

Through our support of the utilities sector with an aim of improving operational effectiveness, customer satisfaction and reducing costs to our customers. Our innovative payment solutions use the latest technology to make it easy for your customers to pay for your services.

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Direct Debits

Our direct debit solution is the most efficient, cost effective and convenient way to collect regularly occurring payments from a large number of customers.

By providing your organisation with an online set-up procedure that is quick, accurate and secure, you will benefit from having transactional data made available the next working day over our web based portal.

This service has been designed to work in complete harmony with our other products and is available 24/7. Our installation of business continuity policies ensures that the service will remain in operation during any unforeseen circumstance.

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Internet Payments

Internet payments is a secure online payment service that enables your customers to conveniently pay their bills online, free of charge, any time they like.

Providing customers with the flexibility to make payments via the internet will help your organisation meet e-government targets for payment service accessibility whilst also putting you further in tune with the people who matter - your customers.

You'll also benefit from having transactional data made available the next working day over allpay's secure web-based communication portal, Webconnect.

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Telephone Payments

Our automated Telephone Payments system enables your customers to make bill payments from a landline or mobile telephone, any time they like.

Using Interactive Voice Response (IVR) technology to allow bill payers to make a payment through an automated phone system 24 hours a day, 7 days a week, customers simply need a valid allpay payment card or barcoded bill and a debit or credit card.

Providing customers with the flexibility to make payments this way will help your organisation meet government efficiency targets for payment service accessibility whilst removing your call centre from PCI DSS Scope.

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Text Payments

Our text payments service is a secure text message bill payment option available to your customers 24 hours a day, 7 days a week.

Your customers will need a UK-registered mobile phone, a valid allpay payment card or barcoded bill and a current debit or credit card (debit card only if you prefer).

After a brief registration, online your customers can pay their bills anytime, anyplace, anywhere by simply texting a code and the amount they wish to pay to a designated number.

You’ll also benefit from having all transactional data made available the next working day over our secure web-based communication portal Webconnect.

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Through our allpay App

The allpay app, available to download on Apple, and Android devices, enables your customers to pay their bills from their smartphone.

Since its launch, our App has been used by residents to pay their rent and council tax, while others are using it to pay fines and manage debt repayments.

To get started your organisation must be signed up to accept debit/credit card payments with us for the App to work.

As well as being able to pay their bill at the touch of a button your customers will benefit from being able to save their payment number and amounts, plus any bank card details to help save time with future payments.

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Over the counter at any Post Office®

Allow your customers to pay bills at Post Office branches.

The Post Office® is a favourite choice for those bill payers making regular payments on utility accounts with a nationwide network of 11,500 branches.

Whether you're paying your utility bills, adding credit to your mobile or  topping up your gas or electricity – you can do it all at the Post Office.

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Don't just take our word for it


Listen to our clients

The previous service was charged at 7p per minute to make a payment over the phone, with RHE absorbing these costs.

With the implementation of allpay’s lowcost line, the new solution has allowed the business to save a significant amount through the low-cost call rate.

The change of line also gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line; with drop-outs often occurring when customers are informed that a charge will be applied for the call.

As a result of implementing allpay’s ‘0330’ line, we are seeing a cost saving from the previous ‘0844’ line and a staff time saving with fewer payments being taken manually by staff.

Robin Hood Energy

HELPING YOU GET PAID IS OUR BUSINESS


HAVE A BROWSE THROUGH OUR PRODUCTS, WE HAVE GOT YOU COVERED

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