Case studies

How we've helped already

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Havebury Housing Partnership

Havebury Housing Partnership went live with allpay in September 2015, utilising its cash, debit/credit card acceptance and fully managed Direct Debit services through the South East Consortium Framework.

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Orbit Group

Founded in 1967 with 44,000 homes, Orbit Housing Association collects £220 million
of rental income each year. Orbit were operating on an inflexible, in-house Direct
Debit solution with real concerns around the solution resilience and how the existing
solution might not be attractive or effective with their customers.


London Borough of Camden

allpay supplies the London Borough of Camden with both its bill payment collection and prepaid disbursement services, streamlining the Council’s payment flows, enhancing customer choice and aiding the Council’s strategy to become cashless.


First Ark

Using allpay’s direct debit service, First Ark Group is now prepared for welfare reform and the
rollout of Universal Credit – as well as improved customer experience within its contact centre.


Knightstone Housing Association

A leading housing association in Somerset and the West of England will continue to offer the widest range of payment options to its tenants after signing a four-year contract with payment specialists allpay.


Origin Housing

Residents of Origin Housing will continue to be able to pay their rent using the widest range of online and mobile payment options, following the award of a three-year contract by the housing provider to payment specialists allpay

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Corporate & Legal Collections

Corporate and Legal (C&L) went live with allpay in May 2007 utilising its fully managed Direct Debit service and Post Office and PayPoint services, allowing its clients to make re-payments via automated schedules and via nearly 40,000 UK outlets.


Department for Communities and Local Government

The Department for Communities and Local Government (DCLG) previously utilised a legacy interface to initiate grant and supplier payments to local government through its Bacs Bureau services.


Northumberland County Council

Following the Co-operative Bank’s exit from the Bill Payments market, Northumberland County Council required a new payments supplier allowing its citizens to continue paying their bills, such as housing rents and council tax, via cash, cheque or debit card over the counter at UK Post Offices and PayPoint.


Adactus Housing Group

Adactus Housing Group has been utilising allpay’s payment solutions for 20 years with allpay providing it with its fully managed direct debit service, range of debit/credit card services and access to both Post Office and PayPoint for bill payments.

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