Ways to collect
Experience the market-leading Direct Debit solution that provides a cost-effective and convenient way to collect regular payments, anytime, any day of the week, and at multiple frequencies. Our solution offers efficiency, reliability, and security for businesses of all sizes.
Payment Holidays – Coming Soon!
We’re introducing Payment Holidays as a feature for our Direct Debit clients. This new functionality will allow you to temporarily pause payments for your customers, providing them with much-needed flexibility during challenging times. With simple setup, automated notifications, and full Bacs protection, Payment Holidays will help you offer support effortlessly while enhancing customer loyalty.
Speak to your account manager today and be one of the first to take advantage of payment holidays in the DD Portal.
- Export, import, submit & approve Payment Holidays
- A Notification Banner on the Schedule Detail Page shows that a Payment Holiday is in effect.
- Ability to cancel if the Notification Period has not been reached
- Audit Trail for Payment Holidays
Stay tuned for more updates!
Facilities Managed
Our managed Direct Debit service allows organisations to effortlessly collect recurring payments.
With Direct Debits UK, focus more on your growing business as our user-friendly platform efficiently handles fee collections, subscription payments, and membership payments.
You will receive your Service User Number (SUN) for personalised correspondence with your customers including their bank statements.
Product Onboarding: 5 weeks.
Bureau
Our Bureau Service, accredited by Bacs, handles Auddis, Direct Debit, and Direct Credit submissions for registered Service Users. We manage exception reports, aid reconciliation, and handle payer correspondence while adhering to Bacs regulations.
With a dedicated UK-based team, we offer prompt confirmation, transactional data, and rejection/credit reports. Accessible via a secure web portal, our service seamlessly integrates with client systems, available 24/7.
Clients with their own Service User Number (SUN) benefit from our Direct Debit portal, allowing streamlined management alongside in-house processing or a BACS-approved Bureau, ensuring efficiency, compliance, and accessibility.
Product Onboarding: 5 weeks.
Online Presentment
Our Direct Debit Online Presentment Solution provides a secure, Bacs-compliant way for customers to set up Direct Debits via your website. As a self-serve option, it allows customers to set up Direct Debits at their convenience, reducing reliance on call centres and decreasing call traffic. Seamlessly integrating with your portal, it improves customer experience and efficiency. allpay handles setup, branding, maintenance, and guarantees uptime. Once signed up, you’ll receive an Implementation contact, a Technical Manual, and an authorisation key for a smooth onboarding process.
Product Onboarding: 6-8 weeks.
Reduced Advanced Notice
Direct Debit Reduced Advanced Notice (RAN) reduces your notice period to your customers when setting up and amending a Direct Debit. Traditionally, Direct Debits required a certain advanced notice period, usually ten working days, before collecting funds from a customer’s account. However, with allpay’s reduced advanced notice, you can provide notice for collection or amendment within 5 and 3 working days.
Product Onboarding: 4 weeks.
Representment
Our Direct Debit Representment Solution helps you reduce arrears by automatically representing failed Direct Debits over your chosen time (maximum 14 days). The solution represents up to two times if necessary, meaning the Direct Debit is attempted three times in total.
Product Onboarding: 1 week.
Email Notifications
Our Email Notifications Solution replaces Direct Debit amendment notification letters with emails sent in real-time, cutting down printing and postage costs, and paper consumption and improving carbon footprint. Your customers will receive a verification email asking them to verify their email address to receive email notifications. If their email address is not verified, they will continue to receive notification letters.
Easily view who has verified their email address in a report from the Direct Debit portal.
Product Onboarding: 2 weeks.
Payment Notification
Inform customers of upcoming, failed, or represented Direct Debits via automatic text/email notifications. Prompt customers to ensure sufficient funds in their accounts, preventing failed Direct Debits.
Product Onboarding: 6-8 weeks.
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