Payment Solutions for housing providers

Working with more than 500 housing associations and ALMOs, including 75% of the top 400 UK housing providers, we have unrivalled experience in maximising payment collection rates and reducing arrears.


Direct Debits

Our direct debit solution is the most efficient, cost effective and convenient way to collect regularly occurring payments from a large number of tenants.

By providing your organisation with an online set-up procedure that is quick, accurate and secure, you will benefit from having transactional data made available the next working day over our web based portal.

This service has been designed to work in complete harmony with our other products and is available 24/7. Our installation of business continuity policies ensures that the service will remain in operation during any unforeseen circumstance.

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Internet Payments

Internet payments is a secure online payment service that enables your tenants to conveniently pay their bills online, free of charge, any time they like.

Providing tenants with the flexibility to make payments via the internet will help your organisation meet e-government targets for payment service accessibility whilst also putting you further in tune with the people who matter most - your tenants.

You will also benefit from having transactional data made available the next working day over allpay's secure web-based communication portal, Webconnect.

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Telephone Payments

Our automated Telephone Payments system enables your tenants to make bill payments from a landline or mobile telephone, any time they like.

Using our Interactive Voice Response (IVR) technology to allow bill payers to make a payment through our automated phone system 24 hours a day, 7 days a week. Tenants simply need a valid allpay payment card or barcoded bill and a debit or credit card.

Providing your tenants with the flexibility to make payments this way will help your organisation meet government efficiency targets for payment service accessibility whilst removing your call centre from PCI DSS Scope.

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By SMS Text Message

Our text payments service is a secure text message bill payment option available to your tenants 24 hours a day, 7 days a week.

Your tenants simply need a UK-registered mobile phone, a valid allpay payment card or barcoded bill and a current debit or credit card (debit card only if you prefer).

After a brief registration, online your tenants can pay their bills anytime and anywhere by simply texting a code and an amount they wish to pay to a designated number.

You’ll also benefit from having all transactional data made available the next working day over our secure web-based communication portal Webconnect.

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Through our allpay App

The allpay app, available to download on Apple, and Android devices, enables your tenants to pay their bills from their smartphone.

Since its launch, our App has been used by tenants to pay their rent and council tax, while others are using it to pay fines and manage debt repayments.

To get started your organisation must be signed up to accept debit/credit card payments with us for the App to work.

As well as being able to pay their bill at the touch of a button your tenants will benefit from being able to save their payment number and amounts, plus any bank card details to help save time with future payments.

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Over the counter at any PayPoint or Post Office®

Allow your tenants to pay bills at PayPoint outlets and Post Office branches. Together, they take the vast majority of bill payments across Britain

PayPoint, which has 29,000 outlets located in high street and retail outlets, is the most recognised bill payment facility in the UK; over 99% of UK households are situated within one mile of a PayPoint agent in urban areas or five miles in rural areas. Convenience and the long opening hours of PayPoint agents are the key benefits of the service in the eyes of tenants.

The Post Office® is a favourite choice for those bill payers making regular payments on council tax and rent accounts with a nationwide network of 11,500 branches.

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Don't just take our word for it

Listen to our clients

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line.The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking"

Kate Wells

Head of Contact Centre

Aldwyck Housing Group

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