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Direct Debits got your brains scrambled?


After gaining the Bacs training accreditation in 2017, we launched our Bacs training workshop; Understanding Paperless Direct Debits, a 6 hour interactive and tailored training session delivered on-site at your organisation.

We understand the importance of training to increase users’ understanding of the Direct Debit processes and this comprehensive workshop will increase your awareness and knowledge of the Paperless Direct Debit requirements.

This workshop would be a great refresher for those already working with Direct Debits, with the opportunity to increase your knowledge with the latest rules and guidance from Bacs, or for anyone looking to become a service user for the first time.

Is this course suitable for me? Are you...


  • Planning to become a service user?
  • Moving from paper to paperless Direct Debits?
  • Responsible for Direct Debits in your organisation and has had no previous training?
  • Looking to reduce the number of cancellations and/or indemnity claims you receive?
  • Needing a Direct Debit refresher?

This full day course will increase awareness and knowledge of paperless Direct Debits, Bacs requirements and processes, as well as the role and responsibilities of a service user.

Don't just take our word for it!

"Taking part in the allpay training was very beneficial for the role I was in. The training helped build my confidence when setting-up, amending and discussing Direct Debit payments with tenants. The training was very engaging and informative and widened on my knowledge of Direct Debits and the allpay system itself. I feel this assisted in fewer mistakes being made and made internal training to future customer service assistants more educational."

Abbie Fenemore, BACS Training Attendee

"The Bacs training by allpay was brilliant. It gave me a better understanding of how the whole Direct Debit system works, the legalities and how-to-set-up and amend them once in place. Our trainer Jaki was very knowledgeable of the whole system. Being able to understand how Direct Debits work and to be able to relay this not only to my teams but customers is invaluable."

Emma Gemmell, SAHA Rent Recovery & Allocations Team Leader

What's covered?


All about Direct Debits

  • An introduction to paperless Direct Debits
  • The benefits of paperless Direct Debits to both an organisation and their customers
  • Direct Debit terminology

All about Bacs

  • What is Bacs?
  • Bacs processes including the Bacs cycle
  • Bacs reports – AUDDIS, ADDACS, ARUDD, DDIC
  • Bacs reason and transaction codes

Paperless Direct Debits

  • Becoming a service user
  • Sign-up processes
  • The Direct Debit Instruction (DDI)
  • Know your customer (KYC)
  • The Direct Debit Guarantee
  • Advance notification

Indemnity claims

  • Roles and responsibilities
  • Challenges and counter claims

Knowledge quiz

  • To check learning

All course materials are provided, as well as a certificate of completion.

For more information and to book an Understanding Paperless Direct Debit Bacs accredited training course call 0844 557 8318 or complete the form below and a member of our training team will get in touch.

Get in touch to sign up!


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