Phone and Text

Explore the simplicity of our automated Telephone Payments system, leveraging Interactive Voice Response (IVR) technology. This solution grants your customers the flexibility to make bill payments 24/7 using just their debit/credit card and allpay reference number. Our PCI-DSS compliant system directs calls to our approved automated Telephone Payment system, reducing compliance costs and complexity to SAQ-A level.

Senior woman with credit card talking by telephone at home

Features

Simple requirements: Customers only need an allpay swipecard/payment reference number (PRN) and their debit/credit card.
IVR line call forwarding: Connect with our in-house Client Services team for payment assistance during opening hours.
Customised IVR: Enjoy a personalised experience with branded opening and closing messages.
24/7 availability: Access our service at any time, 365 days a year.

Benefits

PCI DSS Compliance: Take payments while ensuring adherence to PCI DSS standards.
Reduced call centre traffic: Streamline traffic through your organisation’s call centre.
No additional software/hardware: Experience the convenience with no extra software or hardware requirements.
Next-day transactional data: Access all transactional data the next working day for easy reconciliation.
Simple process: Guiding customers step-by-step without the need for prior registration.

Text payments

Enhance flexibility with our secure Text Payments service, allowing customers to pay bills via text message. With a UK-registered mobile phone, a valid allpay reference number, and a current debit or credit card, customers can register online and make payments anytime, anywhere. Simply text a code and the desired amount to a designated number, harmonising seamlessly with all other allpay payment methods, available 24/7.

Short customer registration