Purpose of this Policy

We are committed to ensuring your personal information is handled responsibly and transparently. This policy outlines the ways we collect, use, and safeguard your information.

Who are we and what do we do?

We are allpay limited (Registered in England No: 02933191), a company dedicated to providing payment services. We are the card issuer for MetalCashCard (Registered in England No: 02933191). We provide the pre-paid card and associated services to MetalCashCard to facilitate the service.

How to contact us?

For questions about this Privacy Notice or your personal data:
– Email: dataprotection@allpay.net
– Phone: 0330 135 9515
– Address: Fortis Et Fides, Whitestone Business Park, Whitestone Hereford, Herefordshire, HR1 3SE

What personal information do we collect and how do we use it?

Examples of data we collect and use:

Information	Purpose
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, passport number, driving licence number and ID photo.	To verify your identity when opening the account and for ongoing monitoring for anti-money laundering regulations.
Contact Data includes address, email address and telephone numbers.	To communicate with you.
Transaction Data includes payment history, payment to and from details and location of transaction.	To safeguard your account, we may analyze transactions and behaviors to detect and prevent fraudulent activity. For example, we monitor unusual login locations or large transactions to ensure account safety.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.	To facilitate the use of our cardholder portal
Usage Data includes information about how you use our website, products and services.	To allow us to improve our product and services.

Our use of cookies and similar technologies

Cookies are small files stored on your device that help improve your browsing experience. We use:
Essential Cookies: To enable basic website functionality.
Analytical Cookies: To understand how users interact with our site.

Sharing of Personal Information

To provide you with our services, Metal Cash Card your personal information is shared between trusted third parties. These parties play a crucial role in enabling us to deliver our services effectively and securely. Below is an explanation of these third parties and their function:

Scrap Yards

The scrap yard you interact with will collect your personal information on our behalf to facilitate account creation and management. This includes verifying your identity and ensuring compliance with relevant legal and regulatory requirements. The scrap yard operates as a data processor for Metal Cash Card.

Parsec Limited

Parsec Ltd operates as a data processor for Metal Cash Card and acts as customer service support. Their responsibilities include:

Opening your account with Metal Cash Card

Assisting with card loading and ensuring funds are securely processed.

Providing customer support and resolving cardholder issues.

Parsec Ltd is committed to maintaining the confidentiality and security of your personal information. They operate under a contractual agreement with Metal Cash Card, which ensures they comply with data protection laws.

We take steps to ensure all third-party partners handle your data responsibly and securely.

Any data shared is limited to what is necessary for them to perform their duties. If you have any questions about these third parties or how your information is shared, please contact Metal Cash Card.

Data Security

We are committed to protecting your personal information and have implemented robust security measures to safeguard it from unauthorized access, loss, misuse, alteration, or disclosure. Our approach to data security includes the following:

Encryption

Access Controls

Network and System Security

Data Minimization

Regular Security Audits and Monitoring

Training and Awareness

Incident Response

Third-Party Security Measures

All third-party partners that process your data are required to implement equivalent security standards. We regularly review and audit their practices to ensure ongoing compliance.

By adopting these measures, we aim to provide you with the highest level of security for your personal information.

Third-Party Links and Services

Our website may link to external sites. For example, links to social media platforms or partner services. These sites operate independently, and we recommend reviewing their privacy policies before providing any personal data.

How long do we keep your personal information for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

You have rights under data protection laws in relation to your personal data.

These include:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

 It is important that you know that if you request erasure, object to our processing of your personal data or request the restriction of our processing of your personal data we may not be able to provide our services.

If you wish to exercise any of the rights set out above, please contact Dataprotection@allpay.net

No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than one month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated

Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated directly to you where appropriate.