Northumberland County Council

Case Study

Following the Co-operative Bank’s exit from the Bill Payments market, Northumberland County Council required a new payments supplier allowing its citizens to continue paying their bills, such as housing rents and council tax, via cash, cheque or debit card over the counter at UK Post Offices and PayPoint.

allpay re-routed the Council’s Issuer Identification Number (IIN) in just 12 weeks, ensuring that the current 23-digit barcodes council citizens had for payment could continue to be utilised by citizens, but processed through allpay. In total, allpay will process more than 170,000 transactions per annum for the Council, collecting around £15 million per annum.

After their initial market research, the Council choose to utilise allpay’s Bill Payments offering through national framework, Consortium Procurement. allpay occupies sole supplier status on the framework offering a wide range of electronic payment services such as: Post Office and PayPoint services, debit/credit card payment processing and direct debits. 

The Council currently utilises the Capita Axis Income Management system V9.1, which meant for the continual of service, allpay was required to mirror the Council’s file format specification, allowing the Council to upload payment files seamlessly into its income management system. 

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