Muir Group

Case Study

Established in 1968, Muir Group Housing Association (MGHA) owns and manages more than 5,500 homes across the country, with offices based in Chester, Blackpool, Burnley and Huntingdon.

Since November 2017, allpay has collected more than £12.6 million across more than 88,000 transactions through its network services, a range of debit/credit card acceptance products and its direct debit service, on behalf of MGHA. Since October 2008, allpay has provided the housing provider with a full range of payment options following its initial implementation of network services via the Post Office and PayPoint.

Debit/credit card acceptance products being utilised include: An Online MGHA Branded Gateway, Automated Telephone Line, Text and Virtual Terminal Callpay – the latter allowing staff to process payments over the phone with the additionality functionality to set payments up as recurring from the in-use debit or credit card. In September 2018, MGHA implemented allpay’s Call Masking solution, a secure route of transacting card payments over the phone whilst being within Payment Card Industry Data Security Standard (PCI DSS).

On average, Muir process more than 400 transactions per month via allpay’s DTMF service.

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