Guildford Borough Council

Case Study

The Council began its relationship with allpay in June 2017, implementing its Fully Managed Direct Debit system, allowing customers to make scheduled payments for their housing rent. The system was implemented to replace the Council’s existing in-house module, with the any day, any frequency feature providing greater flexibility for tenants to make their payments.

With Universal Credit being rolled-out across the region, the new system enabled housing tenants to set-up their collection for the day they receive their benefit payment. Since going live with the new service, the Council has improved its collection rates and staff have found it easier to manage the process with the paperless system making set-ups easier and more flexible.

As part of the service, allpay collects more than £11.6 million for the Council, processing 67,000 Direct Debit transactions per annum.

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