Edinburgh City Council

Case Study

Direct Debits were available previously, but the systems used were out of date and were not that flexible. Since moving to a Direct Debit system in April 2018 provided by payment specialist allpay, Edinburgh has processed £3.8m in rental income and experienced circa 100% increase in new Direct Debit payers.

The Council has also been able to offer increased flexibility and security for tenants with the new scheme.

Edinburgh City Council explains:

The uptake in tenants now paying by Direct Debit has been a result of promoting this option as our preferred rent payment method for all new tenants. We also encourage existing tenants to move to this
more secure way to pay rent for their benefit and protection.

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