Case studies

How we've helped already

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North East Lincolnshire Council

North East Lincolnshire Council (NELC) provides a full range of local government services including Council Tax billing, libraries, social services, processing planning applications, waste collection and disposal, and it is a local education authority.
Established in April 1996 following the abolition of Humberside County Council, NELC is the local authority of North East Lincolnshire. It is a unitary authority, having the powers of a non-metropolitan county and district council combined.


Guildford Borough Council

Guildford Borough Council goes live with allpay’s Fully Managed Direct Debit Service, facilitating the ongoing collection of housing rent payments.

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Newydd Housing Association

Established in 1974, as a subsidiary of the Cadarn Housing Group, Newydd Housing Association owns and manages more than 3,000 affordable homes across the regions of Powys, Cardiff, the Vale of Glamorgan, Cynon Taff and Rhondda. Based in North Cardiff, the social housing provider accepts rental payments from around 6,000 housing tenants.

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Bron Afon

After a successful period trialling allpay’s Direct Debit service, Bron Afon has now been live with the service since October 2016. In that time it has increased its direct debit take-up by more than 20%, reduced arrears by £50,000 and is saving more than £16,000 per annum in staff time.


City of Edinburgh

Edinburgh City Council takes regular rental payments for more
than 1,600 tenants, processing more than 27,000 transactions in
2018/19. These charges are for current council housing tenants
but also include former tenant arrears repayments.


Muir Group

Established in 1968, Muir Group Housing Association (MGHA) owns and manages more than 5,500 homes across the country, with offices based in Chester, Blackpool, Burnley and Huntingdon.


NHS Wales

allpay’s relationship with NHS Wales Shared Services Partnership began in December 2017, following a competitive tender process, in which allpay were successfully awarded the contract to provide a Prepaid Card service.

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Great Places Housing Group owns and manages more than 18,000 homes across the North West and Yorkshire region and is one of the largest developing housing associations in the North of England

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Cheshire East Council

allpay supplies Cheshire East Council with both its Bill Payments and Prepaid Card services, enabling the Council to collect cash via the payment networks of Post Office and PayPoint and disburse adult social care payments through its prepaid card service.


Scottish Borders Council

allpay supplies Scottish Borders Council with its Bill Payment and Prepaid Card services, allowing the council to collect cash via its reseller agreement and disburse care and welfare payments via allpay’s prepaid card system.

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