Case studies

How we've helped already


Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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NHS Business Services Authority (NHSBSA)

The NHS Business Services Authority (NHSBSA) – an Arm’s Length Body of the Department of Health – went live with allpay’s fully managed Direct Debit service in February 2017


London Borough of Ealing

The London Borough of Ealing has utilised allpay’s Post Office and PayPoint services for more than 10
years, with allpay collecting more than £12 million per annum in rent and leaseholder charges.


First Ark

Using allpay’s direct debit service, First Ark Group is now prepared for welfare reform and the
rollout of Universal Credit – as well as improved customer experience within its contact centre.


Dumfries & Galloway Housing Partnership

One of the largest housing associations in Scotland selects allpay for payment services.

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Bron Afon

After a successful period trialling allpay’s Direct Debit service, Bron Afon has now been live with the service since October 2016. In that time it has increased its direct debit take-up by more than 20%, reduced arrears by £50,000 and is saving more than £16,000 per annum in staff time.


London Borough of Hackney

The London Borough of Hackney will continue to offer its citizens maximum convenience and choice for the payment of council bills after signing a three-year contract with payment specialist, allpay.


Knightstone Housing Association

A leading housing association in Somerset and the West of England will continue to offer the widest range of payment options to its tenants after signing a four-year contract with payment specialists allpay.



Working with allpay, Wales’ largest social housing landlord, Trivallis, has enhanced its rent collection processes from a fragmented approach through the local authority, to offering a full range of payment options across cash, online, mobile and paperless direct debits.


Origin Housing

Residents of Origin Housing will continue to be able to pay their rent using the widest range of online and mobile payment options, following the award of a three-year contract by the housing provider to payment specialists allpay

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