We have been advised of the following work Scheduled for the following dates [Inc. Outage Window].
This will impact our Call Masking and IVR Customers:
Monday 17/02/2020 22:00 to Tuesday 18/02/2020 06:00
Tuesday 18/02/202 22:00 to Wednesday 19/02/2020 06:00
Wednesday 19/02/2020 22:00 to Thursday 20/02/2020 06:00
Thursday 20/02/2020 22:00 to Friday 21/02/2020 06:00
Monday 24/02/2020 22:00 to Tuesday 25/02/2020 06:00
Tuesday 25/02/2020 22:00 to Wednesday 26/02/2020 06:00
Calls in progress will be maintained but customers will not be able to setup new calls for about 10 seconds during Switch of Activity after 22:00. There will be a loss of redundancy during the upgrade.
If your service remains impacted upon the conclusion of the planned maintenance window provided, please contact the client care team at allpay.
Please be advised, due to flooding we are currently operating using a reduced contact centre.
A site review will take place to determine whether we will fully shut down from 1pm. Staff will have access to a limited service by EMAIL ONLY.
If you have any Direct Debit enquiries please contact the team via DDTeam@allpay.net.
If you have any general enquiries please contact the team via email@example.com.