Service Status


Status overview of all services provided by allpay

Payment Channels

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14/05/23 - 23.00 | Our Infrastructure Has Moved.
Over the weekend all of our payment channels were unavailable whilst we made an important update to our infrastructure.

After vigorous testing our IT team are working on resolving issues being experienced on the allpayment's platform but believe the move has been successful and we are delighted to share that all other payment channels are now back online for customers to use. 

If you are experiencing issues accessing our products, please speak to your IT teams about whitelisting our new IP address range, these may need to be updated to ensure uninterrupted access to our services. A list of the required IP addresses is available at https://www.allpay.net/updating-our-infrastructure/.

If you have any other questions, please contact our Migration Team at ukfastmigration@allpay.net.

14/05/23 - 23.00 | Our Infrastructure Has Moved.
Over the weekend all of our payment channels were unavailable whilst we made an important update to our infrastructure.

After vigorous testing our IT team are working on resolving issues being experienced on the allpayment's platform but believe the move has been successful and we are delighted to share that all other payment channels are now back online for customers to use. 

If you are experiencing issues accessing our products, please speak to your IT teams about whitelisting our new IP address range, these may need to be updated to ensure uninterrupted access to our services. A list of the required IP addresses is available at https://www.allpay.net/updating-our-infrastructure/.

If you have any other questions, please contact our Migration Team at ukfastmigration@allpay.net.

14/05/23 - 23.00 | Our Infrastructure Has Moved.
Over the weekend all of our payment channels were unavailable whilst we made an important update to our infrastructure.

After vigorous testing our IT team are working on resolving issues being experienced on the allpayment's platform but believe the move has been successful and we are delighted to share that all other payment channels are now back online for customers to use. 

If you are experiencing issues accessing our products, please speak to your IT teams about whitelisting our new IP address range, these may need to be updated to ensure uninterrupted access to our services. A list of the required IP addresses is available at https://www.allpay.net/updating-our-infrastructure/.

If you have any other questions, please contact our Migration Team at ukfastmigration@allpay.net.

14/05/23 - 23.00 | Our Infrastructure Has Moved.
Over the weekend all of our payment channels were unavailable whilst we made an important update to our infrastructure.

After vigorous testing our IT team are working on resolving issues being experienced on the allpayment's platform but believe the move has been successful and we are delighted to share that all other payment channels are now back online for customers to use. 

If you are experiencing issues accessing our products, please speak to your IT teams about whitelisting our new IP address range, these may need to be updated to ensure uninterrupted access to our services. A list of the required IP addresses is available at https://www.allpay.net/updating-our-infrastructure/.

If you have any other questions, please contact our Migration Team at ukfastmigration@allpay.net.

Client Portals

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All systems are currently working as expected.

All systems are currently working as expected.

All systems are currently working as expected.

All systems are currently working as expected.

Planned Maintenance

Our Infrastructure has moved

All payment channels were offline from 10 pm on Friday the 12th to 10 pm on Sunday the 14th of May.

Our IT teams are working on resolving an issue with our allpayments platform with regular updates being provided on this page. All other payment services are online and available.

For more information please visit: https://www.allpay.net/updating-our-infrastructure/

Company Announcements

Your Payments Hub Migration
For uncompromised access to the Payments Hub, we advise the whitelisting of the below URL's in addition to those already shared.
 

If you are having issues with One Time Passcode (OTP) not coming through?

There may be a need to whitelist specific email addresses and IP addresses to ensure a seamless and efficient service. As such we suggest that you whitelist the following addresses:

noreply@allpay.net

maildispatcher@allpay.net

IP Address Range - 76.223.132.15/32

IP Address Range - 76.223.132.16/32 

May Bank Holidays

Please be advised we are closed for the following bank holidays in May: 

Monday 29th May (returning on Tuesday the 30th)

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