The FStech Awards celebrate excellence and innovation within the UK and EMEA financial services sector.
This year, allpay have been shortlisted for the Best Customer Service and Experience Technology Award category. This category is looking for technological innovation within both traditional customer service centres, and in terms of more proactive customer engagement strategies. Applicants must demonstrate new systems or processes giving demonstrably improved rates of customer satisfaction and user experience – with evidence of how technology has allowed their organisation to anticipate people’s needs, respond quickly and accurately, tailor business processes accordingly and ultimately improve the efficiency of their business.
The winners will be announced on 16th March 2023 at the Awards Gala dinner, taking place at London Marriott Hotel, Grosvenor Square.
The complete shortlist is available to view here.