Frameworks are now an everyday tool for social housing procurement. The NHC offers a range of services to its members of Housing Associations and Councils through a fully OJEU compliant framework, removing the need for to go out to tender for contracts. This saves time, resources and money and provides access to a pre-agreed pricing matrix. We currently have 130 clients utilising the framework and allpay has had a relationship with the NHC since 2010, having successfully renewed on their framework in 2015.
Thirteen, is a landlord and housing developer, providing homes for rent and sale, managing 34,000 properties from North Tyneside to York.
Rob Thompson, senior finance manager (Income Services) for Thirteen confirms:
“At Thirteen, allpay has provided us with payment solutions for almost 20 years. Since 2010, these services have been provided through the Northern Housing Consortium (NHC) procurement framework. During this time, it has been my responsibility to deliver innovative payment solutions that evolve to meet the changing needs of both our customers and our business.
“It is important that our customers are presented with real choice to use their preferred payment method. allpay has enabled us to offer a wide range of payment solutions that include: any day Direct Debits, recurring debit card payments, online and telephone payments. In addition to this Swipe Cards can be used at pay points and the Post Office and offer an inclusive option for those who don’t have access to phone or internet or may not have a bank account.
“The customer service and support we receive from allpay continues to be delivered to a high standard. The standard of service is consistent in both the implementation of new products and services, as well as on going operational support.”
Joseph Gardiner, commercial director, NHC said:
“The NHC has provided public sector bodies with a compliant and trusted procurement route for more than 20 years. We offer a range of fully compliant frameworks and dynamic purchasing systems covering Construction, Compliance, Asset Management, Independent Living and Financial Inclusion. Our team supports members through the procurement process and as we are not-for-profit, our surplus is reinvested into our main focus – to represent our members’ interests and ensure they are heard at a regional and national government level.
“Following a rigorous and detailed tender, we now welcome allpay Ltd back to the NHC Electronic Payment Services Framework for six lots and look forward to carrying on our strong working relationship with the team to supply comprehensive payment solutions to the public sector.”
allpay, is now the sole supplier for: Lot 1 (Fully Managed Service), Lot 2 (Customer Payment Cards), Lot 3 (Barcode Payments), Lot 4 (Credit & Debit Card Payments), Lot 5 (Direct Debits) and Lot 7 (Management Information Platform).