Processing card payments is becoming an increasing problem for companies all over the country, according to recent reports. One article stated that last week 95% of card payment facilities were down at a well-known high street store, in a busy area of London, leaving many loyal customers feeling frustrated and therefore unlikely to return.
With over 24 years’ experience in payment collections, allpay Ltd understand a client’s need for flexibility and the importance of keeping their customers completely happy, which is why in 2018 it will break records by processing over 80 million payments, at a value of £8 billion. No other organisation offers such a unique bill payment collection and consolidation service; it’s convenient for clients and customers and continues to improve efficiency and save money.
allpay lead with knowledge, experience and innovative solutions and offer a modern suite of services that range from cash and direct debit, all the way to credit and debit and even an award-winning prepaid card programme. As well as its versatile range of solutions, the sectors allpay service are also varied, ranging from housing, to government and more recently, utility companies. allpay has unrivalled experience in maximising payment collections and offers bespoke services depending on the need of the client.
As part of allpay’s commitment to clients, it meets high standards of quality and security, achieving PCI DSS compliance alongside a comprehensive range of ISO certifications. Being PCI DSS compliant allows allpay to handle payments securely, minimising fraudulent activity on customer accounts and therefore a more positive user experience.
Another cost-effective, key enhancement allpay offer on their Direct Debit programme is a re-presentment process, whereby unsuccessful payments will be presented again. The re-presentment process is fully automated, clearly organised and can be turned on and off by senior users whenever necessary. allpay always ensure best practice is carried out with all products, and therefore customers are notified of their re-presentment date, so that they’re aware funds must be in their bank for the second attempted collection.
Payments is tightly coupled with economic success and failure, which is why offering a reliable service is of utmost importance to allpay and why they’re the market leader within the UK public and social housing sector.
Since 2012, allpay has been providing bill payment services to Birmingham City Council, allowing its citizens to pay rent, council tax and parking charges at any UK Post Office and PayPoint. As part of the service, allpay processes more than 1 million payments per annum, collecting more than £80 million per annum for the council across both networks.
The council commented:
“We’ve worked closely with allpay through the implementation and have been pleased with the progress and level of support allpay has provided to launch and support the Council’s programmes. The Council has multiple schemes with allpay across different directorates and the cards have been well received from service users.”
Find out more about how allpay are providing cost-effective services to a range of sectors here. And, if you’re looking for a flexible and affordable payment solutions provider you can trust. Get in touch today:
Call: 0844 557 8320
Email: enquiries@allpay.net
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