Mobile App

Terms and Conditions


1.1 This page sets out the terms and conditions under which you can make payments through the allpay internet payment facility (“Facility”) on our website or via the allpay mobile application (“App”). Please read these terms carefully before using the Facility or App.

1.2 By clicking the “I accept” button you confirm your agreement to these terms and conditions. If you do not do so you will not be able to use the Facility or App.

1.3You may make payments to any of your accounts which are registered with us by text from your mobile phone or via our automated telephone payment system from your mobile phone or landline, and these terms and conditions also apply to those payments.

1.4 We reserve the right to make changes to these terms and conditions from time to time and you should check this page each time you use the Facility or App, or make a payment from your mobile phone or landline.


2.1We are allpay Ltd of Fortis et Fides, Whitestone Business Park, Whitestone, Hereford HR1 3SE; company number 02933191. Our VAT number 666 9148 88.

2.2We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).


3.1 You can use the Facility or App to make payments to any of your accounts which are registered with us.

3.2 Online payments can be made by debit or credit card. Your payments are not collected by us directly, but by the bank on behalf of the applicable authority or service provider.

3.3We do not make any administration charge for using the Facility or App to make any payment.


4.1You must use your unique payment reference number (“PRN”) when making a payment. Please take care that the information you enter is correct. You can cancel any payment at any time up until you press the “Confirm” button.

4.2 You must keep all PRN numbers and your online username and password secret.

4.3You must not use any debit or credit card to make a payment through the Facility or App unless you are the cardholder or you have authority from the cardholder to do so. If we suspect that you are using any payment card fraudulently we reserve the right to pass your information on to the applicable law enforcement agency without notice to you.

4.4 Payments will be processed by the end of the day after you use our Facility or App to make a payment.


5.1 Once your payment has been authorised, a confirmation screen will be displayed showing the payment details and a transaction reference number. These details will also be e-mailed to you.

5.2Please keep a note of the transaction reference number, as you will need to quote this if you have any queries with your payment.

5.3 Please note for the purposes of the Payment Services Directive, point of payment of any bill is deemed to have taken place as soon as the transaction has been received.


6.1 If you make a mistake in any payment, you should contact our customer services team immediately. You will need to have the payment reference number, PRN number and payment card details to hand.

6.2 Refunds may be made in exceptional circumstances at our discretion.

6.3If you request a chargeback from your card issuer, or if the bank or your payment card provider confirms that an unauthorised payment has been made using your card, allpay will take steps to process the chargeback or refund the unauthorised payment.

6.4All refunds will be made to the payment card which you used to make the payment. We aim to process refunds within 30 days.


7.1 You may use the Facility or App to make payments to allpay Cashless, in which case the following additional terms apply.

7.2You are responsible for monitoring the balance of your allpay Cashless account and for keeping your account in sufficient credit to cover your child’s or your own purchases. We do not monitor the balance of your allpay Cashless account and are not obliged to tell you if the balance of your account is low, zero or has a negative balance.

7.3If your account does not have sufficient credit to cover any purchase which you or your child may make, the school or service provider may choose at their sole discretion to allow the purchase. However, we are not liable to you or your child if the school or service provider does not allow the purchase.


8.1If you register with us to make payments by text, we will store your payment card details in order for us to be able to process your payments. We will keep your payment card details safe as described in condition 9.2 of these terms and conditions.

8.2 We will confirm each text payment by sending a confirmation text to your mobile phone.

8.3Where you make a payment via our automated telephone payment system, you must have your PRN number and payment card details to hand. We will confirm your payment at the end of the call by providing you with an authorisation code for your payment. Please ensure that you write the authorisation code down in case you need to contact us about your payment.


9.1 We may store your payment card details solely for the operation of the Facility or App. Other than as necessary to process your payment, we will not share your payment card details with any third party or make them visible or accessible outside the secure banking network.

9.2We will always take care to ensure your payment card details are kept safe and secure, in accordance with the PCI DSS. Your card details will be stored on a server behind a secure firewall, and only a limited number of authorised employees will be able to access this information.

9.3 We will use any personal information which you provide to us in accordance with our privacy policy http://www.allpay.net/privacy


10.1In no event will we be liable for any damages whatsoever arising out of your use, inability to use, or the results of use of this Facility or the App, this website or any websites linked to it, or the materials or information contained at any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

10.2We do not accept liability for a payment not reaching the correct account due to you quoting an incorrect PRN or account number or incorrect personal or card details.

10.3 If your payment card provider declines any payment, your account will not be credited and we are under no obligation to bring this fact to your attention. We do not accept liability if any payment is refused or declined by your payment card provider for any reason. You should check with your bank or payment card provider that payment has been deducted from your account. If your payment is refused you will need to contact your payment card provider to discuss the reasons for the refusal and make alternative arrangements to make payment to the account.


11.1Should you have any difficulty in making payments or require any further details at all in relation to any part of the Facility or App, please contact our Support team directly on 0330 135 9510 between the hours of 9am and 5.30pm Monday to Friday. Alternatively you can email us at any time at appsupport@allpay.net


12.1These Terms and Conditions are governed by and to be construed in accordance with English Law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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