Alternatives to Over the Counter Payments
We are experiencing an unprecedented situation in relation to the rapid spread of COVID-19. As the situation continues to escalate, more radical measures may need to be taken to protect our communities and those who are most vulnerable.
As a result, many customers who make payments for rent or other bills “over the counter” will now be advised to avoid or be reluctant to visit these outlets. We have therefore outlined the alternative payment collection options available to be used by councils and housing associations to protect customers’ welfare and the health of staff too.
Internet payments – A large proportion of people in the UK are now familiar with making online payments and they will be comfortable using a secure system to pay for rent or bills online. For allpay clients, customers can make secure online payments at any time at www.allpayments.net simply by using their Payment Reference Number (PRN) from their swipe card or barcode and their bank card.
Telephone payments – For vulnerable or elderly customers or for those who do not like to make online payments, telephone payments offer a suitable alternative. A simple automated telephone system can be set up to take your customers through every step of the payment process which fully meets PCI compliance requirements, again using their PRN.
Mobile APP – For mobile users, mobile apps have become particularly popular in recent years. Available on both Apple and Android devices, a secure app can easily be set up with a bank card to make payments on a regular basis after a simple registration.
Text payments – Even without a smartphone your customers can register and make payments after a brief registration online.
Importantly, with the circumstances changing so rapidly, all the solutions outlined can be implemented very quickly. Any of these methods can be put in place within 48 hours on receipt of bank details with no set-up cost. Also, if you need a list of your customers’ PRNs, we can easily provide this for you.