Direct Debit Administrator

Employment Type: Full TimeSalary: £17,550 p.a. - £19,000 p.a.
Location: HerefordWorking Hours: 37.5

Job description

allpay Limited are now recruiting for Direct Debit Administrator to join our Direct Debit Team, based in our Hereford Head Office.

In this role, you will work with your team to provide the company with a first class Direct Debit service for our clients and their payers ensuring client and customer enquiries are answered in a professional and courteous manner in compliance with the Direct Debit Scheme rules.

Primary areas of accountability:

  • Taking responsibility for advising our clients on Direct Debit processes in accordance with the BACS scheme rules and with an understanding of banking practices;

  • Assisting our clients and their customers, as well as third parties with a wide range of payment related enquiries;

  • Recording and maintaining our clients' and their customers electronic details held on several allpay systems, including P42, Webconnect, Callpay and Salesforce, and use allpay’s Information Systems to produce, letters, emails and reports;

  • Working collaboratively with other departments towards a team approach, particularly Finance, Business Information, IT Support and the Business Account Managers.

Key skills required:

  • GCSE level or equivalent to include English and Mathematics at Grade C or above;

  • Experience of working in a Customer Service or Banking environment;

  • Excellent written and verbal communication skills, including a professional telephone manner;

  • Strong computer literacy;

  • High degree of concentration amid competing demands, excellent attention to detail and ability to maintain confidentiality.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

Want to be part of the team

Specialist in financial collection solutions

Upload your CV
We are only able to process applications from individuals eligible to work in the UK. If you are eligible to work through a visa please provide the type of visa you hold in the ‘Supporting Information’ box above.

How we use your Information and consent

By submitting your application, you are confirming the following:

I agree for allpay to contact me regarding other career opportunities that may be of an interest to me
I confirm that the information I have provided as part of my application is accurate and true to the best of my knowledge.
I understand that I have the right to withdraw this consent by emailing
Back to Top