Client Services Support Advisor (FTC) | allpay Hereford

Client Services Support Advisor (Fixed Term Contract)


Employment Type: Full TimeSalary: £17,000 - £23,000 p.a.
Location: HerefordWorking Hours: 37.5

Job description

allpay Limited are now recruiting for a Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office. In this role, you’ll provide customer service support to our clients ensuring high levels of satisfaction and resolution across 12 different products and bespoke portals.

Primary areas of accountability:

  • Taking responsibility for resolving queries either by phone or e-mail which may include: taking payments, password resets and assisting with downloading files

  • Recording and maintaining accurate electronic records

  • Reporting, logging and communicating faults

  • Ownership of complaints and resolution

Key skills required:

  • The ability to deliver first-class customer service to ensure successful resolution through problem solving 

  • An excellent telephone manner with excellent verbal and written communication skills

  • Attention to detail and can maintain accurate records

  • Good team player skills and are flexible and adaptable to change

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

Want to be part of the team


Specialist in financial collection solutions

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