allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.
As part of our continued business expansion, we are now recruiting for a 3rd Line Engineer to join our IT Operations Team, based in our Hereford Head Office. In this role you will work on assigned calls and take the majority of them through to resolution (primarily Incident, Service Requests, Project Tasks, Problem, Change and Release tickets.) Dealing with 1st Line and 2nd engineers, customers, suppliers and vendors where necessary to resolve tickets
Primary areas of accountability:
As Third Line Engineer, some of your key duties will include:
You will provide 3rd Line support to resolve complex faults with specific technologies and multi-technology solutions, including internally built technologies.
Oversee workloads of 1st/2nd Line engineers escalating issues to the Service Desk Manager
Provide consistent, high quality documentation for all systems and processes
Work with technology teams and external third party vendors/suppliers to resolve critical incidents, often with minimal notice and involving business critical systems
Key skills required:
You’ll demonstrate to us that you have:
Extensive knowledge of Service Desk environment and ITIL framework
Demonstrable experience of mentoring and developing junior members of a Service Desk team
Experience working with a significant number of systems and applications, both internally and externally facing, and acting as a point of escalation and resolution for failings in these systems
Extensive knowledge of Service Desk environment
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.