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allpay news

The latest from our press team!

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allpay wins Best Financial Inclusion award at the 2021 FS Tech awards

Financial Inclusion at the heart of Prepaid Offering

An organisation that replaced the UK Government voucher scheme with prepaid cards in tackling food poverty and has been saluted as Financial Inclusion Project of the Year at the 2021 FS Tech Awards.

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allpay plants the seed for the next generation

As part of allpay's commitment to a greener future, it is now aiming to add an ‘eco card’.

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Birmingham City Council

allpay supplies Birmingham City Council with its bill payment and prepaid card services, allowing the Council to collect cash and disburse care and welfare payments electronically, providing citizens with choice, convenience and financially inclusive payment products.

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The change of line gave assurances to our customers that they wouldn’t be charged when making their bill payment over the automated phone line

Rob Purdon, Head of Contract Management, Robin Hood Energy

The allpay prepaid card was flexible in terms of meeting the requirements of the scheme which had to work for three local authorities. We needed a card that wasn’t personalised and where funds could be accessible far quicker than, for example, a cheque. 

Carrie-ann Dollman, Senior Benefits Officer, Southend-on-Sea Borough Council

Previously, our residents were being charged 7p per minute whilst making a payment over the “0844” IVR line. The movement to a lower cost, local “0330” number has been the major contributor of success for the “0330” line, with customers commenting that the low-cost call rate is significantly to their liking.

Kate Wells, Head of Contact Centre, Aldwyck
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