Case studies

How we've helped already


City of Edinburgh

Edinburgh City Council takes regular rental payments for more
than 1,600 tenants, processing more than 27,000 transactions in
2018/19. These charges are for current council housing tenants
but also include former tenant arrears repayments.


Muir Group

Established in 1968, Muir Group Housing Association (MGHA) owns and manages more than 5,500 homes across the country, with offices based in Chester, Blackpool, Burnley and Huntingdon.


NHS Wales

allpay’s relationship with NHS Wales Shared Services Partnership began in December 2017, following a competitive tender process, in which allpay were successfully awarded the contract to provide a Prepaid Card service.

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Cheshire East Council

allpay supplies Cheshire East Council with both its Bill Payments and Prepaid Card services, enabling the Council to collect cash via the payment networks of Post Office and PayPoint and disburse adult social care payments through its prepaid card service.

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Fife Council

allpay supplies Fife Council with its Bill Payment and Prepaid Card services, allowing the Scottish Council to collect cash via Retail Networks and disburse care and welfare payments electronically via allpay’s prepaid card platform.


Scottish Borders Council

allpay supplies Scottish Borders Council with its Bill Payment and Prepaid Card services, allowing the council to collect cash via its reseller agreement and disburse care and welfare payments via allpay’s prepaid card system.


London Borough of Camden

allpay supplies the London Borough of Camden with both its bill payment collection and prepaid disbursement services, streamlining the Council’s payment flows, enhancing customer choice and aiding the Council’s strategy to become cashless.

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Havebury Housing Partnership

Havebury Housing Partnership went live with allpay in September 2015, utilising its cash, debit/credit card acceptance and fully managed Direct Debit services through the South East Consortium Framework.

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Orbit Group

Founded in 1967 with 44,000 homes, Orbit Housing Association collects £220 million
of rental income each year. Orbit were operating on an inflexible, in-house Direct
Debit solution with real concerns around the solution resilience and how the existing
solution might not be attractive or effective with their customers.

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Robin Hood Energy

Robin Hood Energy (RHE), a not-for-profit energy company launched by Nottingham City Council, began its relationship with allpay in 2015 offering its customers a wide range of payment methods through direct debits, online & automated phone channels.

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