Before Callpay one of the biggest frustrations for our income generation team was getting our debtors to pay.

When the team finally got hold of a debtor on the phone, they’d agree to make a payment, having been put on the spot and the income generation team would expect a payment to be paid.

On so many occasions the tenant wouldn’t call and we wouldn’t get the promised payment.

Now we have Callpay, allpay’s payment management system. We can take payments over the phone from our debtors, striking whilst the iron is hot.

And we’ve reduced our arrears!

Sam Cunningham, Head of Finance, Mosscare Housing 

Since introducing Callpay – Payment Management System as a method of payment for our tenants in mid February, Severnside has collected more than £6,000 in this way.

As a not-for-profit organisation, Severnside relies upon the money collected through rent to provide homes and services to our tenants, so reducing arrears is a priority for us – and Callpay helps us do just that by making it easier for people to pay!

When tenants call us to pay, they can be confident that their payment will be taken securely, and their rent account will be up-to-date.

Nicola Robinson, Tenancy Service Manager, Severnside Housing

The Callpay - Payment Management System offers EastendHomes’ tenants a quick, convenient and secure way of paying their rent by debit card. This payment option has proved to be popular with our tenants. Many now routinely pay their rent each week using the Callpay system.

Callpay has also proved useful in terms of arrears collection as tenants can now pay their rent and speak to a Rent Officer at the same time.

Mary Collier, Rents & Arrears Manager, EastendHomes 

I find the system easy to use, especially while the customer is on the phone…previous systems have been cumbersome with duplicating actions...the system provides an audit for cash payments, especially with multiple sites and schemes across the West Midlands.

Customer Service team, Midland Heart 

Callpay is a convenient, easy to use method of payment for our tenants. We also find that it facilitates immediate payments from tenants when discussing their rent accounts on the telephone with them which makes it of great benefit to the Association too.

Belinda Eastland, Housing Manager, Wiltshire Rural Housing Association Ltd 

Callpay has made an enormous difference for us at Coast & County Housing.

Collection rates have improved and Callpay is a user-friendly, quick and convenient way to pay rent.

Safe and easy to use, it’s convenient for both the customer and our organisation.

Payments are taken immediately, so we know that we will receive the payments and customers know that the money has left their bank account. So trusted by customers, they now rarely ask for a receipt!

Mary Noteyoung & Customer Services team, Coast & Country Housing Limited 

As a long standing customer of allpay, I was delighted when Callpay was introduced, it allowed us to stop using hardware terminals for taking payments.

This web based application has enabled all of our Customer Service and Housing staff to securely process payments from their desks.

A further enhancement was the introduction of the ‘One-Off’ payment facility, to take a payment for literally anything, without having to set up an allpay account!

Gary Hind, Head of ICT, Cheviot Housing Association

Using Callpay is easier than our previous system as all the information is held on the card number. It saves time and enables us to verify the Name and Address more easily to ensure the payments are applied to the right account.

It’s a no fuss, no frills system that is very straight forward to use which is essential when dealing with customers over the telephone and taking payments.

Our initial Callpay set up was to take basic credit card or debit card payments, but allpay have certainly listened to their customers, as they have developed further enhancements such as barcoded invoices and one-off payments – ideal for rechargeable repairs, and a solution to reducing the costs of ordering payments cards - we will be looking to sign up for these in the very near future!

Steve Gallacher, Rent & Accounts Manager, South Essex Homes

 

Callpay being introduced as a method of payment for my tenants has been invaluable!

We try to give our tenants as many methods as possible for paying their rent (and fewer excuses for not paying it) - Callpay ticked all the boxes.

The arrears for the last financial year are the lowest they have ever been and I am in no doubt that the introduction of Callpay has contributed to these figures.

Taking a payment on Callpay takes no more than 2 – 3 minutes from start to finish – what could be simpler.

I am more than happy that Callpay has been introduced and now class this payment option as a way reducing my ongoing arrears.

Lisa May, Rent and Financial Inclusion Officer, Merthyr Tydfil Housing Association Ltd