Telephone Payments - allpay Limited

allpay’s automated telephone payment system enables clients’ customers to make bill payments from a landline or mobile telephone, any time they like.

How will Telephone Payments benefit your organisation?

Providing customers with the flexibility to make payments in this way may help your organisation meet e-government targets for payment service accessibility.

An automated service will allow your organisation to process payments quickly and efficiently allowing resource to be utilised elsewhere.

There is no additional hardware or software required. 

You’ll also benefit from having all transactional data made available the next working day over allpay’s secure web-based portal, Webconnect.

Why do customers want to pay via telephone?

This is a fast and easy way to pay, enabling your customers to simply pick up the phone to make regular or one-off bill payments any time they like.

The payment process is simple, with guidance throughout, and there’s no need for customers to register prior to using this service.
Customers will also benefit from the added reassurance of customer service assistance, available during office hours.

How it works…

allpay’s telephone payment system uses Interactive Voice Response (IVR) technology to enable clients’ customers to make bill payments over an automated telephone system.

Customers simply need to call the number provided from any landline or mobile telephone. All they need to make a payment is a valid payment card and their allpay swipecard or barcoded bill.

This service works in complete harmony with all other payment methods from allpay and is available to use 24 hours a day, 7 days a week.

It’s a real bonus that as well as having numerous outlets where tenants can make payments, allpay has the added convenience of its hosted services including telephone and internet payment methods. Not only is this great for our customers, it’s great for us too!

Diane Barclay, Quality Assurance Officer, West of Scotland Housing Association