Welfare Reform Blog

The smartphone App making it easier for tenants to pay their rent

February 6, 2013

As allpay's rent payment App prepares to enter its first anniversary next month, I thought i'd just share some experiences of how it's making life easier for both landlords and their customers.

Stafford-based housing association, Stafford and Rural Homes (SARH), has recently signed up to the App allowing its customers to pay their rent using their smartphone.

Kathryn Bradbury, Homes and Neighbourhood Manager for SARH, said the app "makes it easier for people to pay their rent from the comfort of their own homes or on the go".

She added that increasing the range of payment options for customers was important ahead of major changes to the welfare system.

She said: “From October benefits to all new claimants will no longer be paid direct to us, instead payments will be made direct to the claimant who will then have to budget for rent, bills and spending.  By 2017 the Universal Credit system will also be phased in to apply to new and existing claimants.

“We hope the launch of the new App will help people with many aspects of money management and prepare them better for these changes.”

On the customer side, allpay App user Mark from Romford, said he couldn't think of any other way that rent payments could be made easier.

He said: "Having used allpay’s on-line payment system for my rent for some time, I was looking for an easy way to do the same on my smartphone. So I downloaded its iPhone App, and after a few minutes setting it up, (using my online allpay account details) I was ready to go.

"Now all I do is enter my personal four-digit PIN, select who I want to pay and how, enter the security number from the back of my card, and it’s done!

"To quote a well-known furry TV character - simples.

"I will be using it from now on as I can’t really think of any other way that would be easier."

The App is available to download for Apple or Android smartphones.

To mark the App's first anniversary we are putting together a snazzy infographic communicating some of the key App stats from the last year - e.g. number of downloads, usage across the regions, etc. We're also putting one together for landlords so they can promote usage in their newsletters and offices etc.

Just post a comment beneath to let me know if you'd be interested in an infographic or would like to hear more about the App.




About allpay

allpay offers housing associations, ALMOs and councils the widest range of payment collection solutions, allowing their residents to pay rent and council tax through both of the major cash networks, PayPoint and Post Office®; with a debit or credit card over the phone or via the internet or through a smartphone using the allpay App.

We also collect direct debits on behalf of our clients every date of the month, offering residents a range of frequencies e.g. weekly, fortnightly, four-weekly, monthly, etc.

Blog author Nick Peplow is allpay’s business development director and heads up the company’s work to support housing associations and councils ahead of Universal Credit.