What our clients say

In February 2011 allpay conduced our annual client survey and we were delighted with the results...

• 100% of our clients rated the responsiveness of our client support to be excellent or good

• 99% rate allpay's ease of use as excellent or good

• 98% of our clients would recommend us

• 98% said we offer more payment choice to tenants/customers

• 98% rated the helpfulness of their Account Manager to be excellent or good. 

Just some comments received from clients

We’ve always found working with the allpay team to be a stress-free and rewarding experience.

allpay offers simple, straightforward solutions and guides customers through the process with courtesy and professionalism. Deadlines are met, promises kept and targets achieved.

It’s an excellent, cost effective solution that we would be happy to recommend to any other local authority (indeed we have recommended allpay on more than one occasion!)

Deborah Davies, Customer & Benefit Services Manager, Craven District Council 

Please can you pass on a big thanks to everyone at allpay. It has been a far less painful process than I first imagined and on the whole, the response has been very positive and definitely a vast improvement on the rent books we used to send out.

Steve Gallacher, Rent & Accounts Manager, South Essex Homes

The take-up from our members has been excellent, exceeding our expectations by far. Members find allpay safe, easy and convenient. We have found that our members tend to make ad hoc additional payments and it has reduced the number of debtors we had because of the anonymity of using a card. We would certainly recommend allpay.

Sheryl Godwin, Marketing Officer, Cardiff Credit Union

The City of Edinburgh Council wanted a modern and efficient payment method which offered plenty of choice for its taxpayers. allpay delivered such a solution.

Alistair Nairn, Revenues and Benefits Manager, City of Edinburgh Council

allpay offers our clients the ultimate in convenience as well as providing more choice in how they can pay into their Debt Management Plan.

Accounts Manager, EuroDebt Financial Services

The implementation process was much simpler with allpay as is the system for obtaining payment files and requesting new cards. Moving to allpay has been popular both in-house and with tenants. After fixing a change over date and implementing a publicity campaign the number of tenants wanting to use swipecards rose by approximately 10 percent(of all tenants paying rent) in four weeks.

Sue Mallinson, Treasury & Finance Manager, South Lakes Housing

allpay genuinely understood our business requirements and were very focused towards providing a service that actually met those requirements.The transition of existing local contracts, both with Allpay and other suppliers, onto the new national contract was extremely smooth due to allpay’s excellent IT capability.

The quality of the service following implementation has been first class. The issuing of cards, processing of payments, submission of payment files and transfer of funds have been 100% within our (already demanding) Service Level Agreements.

The helpdesk support has seldom been called upon, but has been excellent where needed. All court operations have fed back very positively on the quality of the service provided.

Charles Angus, Modernising Money Handling Programme Manager, Her Majesty’s Court Services, Ministry of Justice.

Call us on 0844 557 8315 to request a copy of our Client Referrals brochure.  And be the first to know with our email updates.