Pay by phone

allpay's Telephone Payments is an automated telephone payment system enabling your customers to pay a bill from a landline or mobile telephone 24 hours a day, 7 days a week.

How will it benefit your organisation?

Providing customers with the flexibility to make a telephone payment may help your organisation meet e-government targets for payment service accessibility.

Our automated service allows your organisation to collect payments quickly and efficiently allowing resource to be utilised elsewhere.

There is no additional hardware or software required and you'll benefit from having all transactional data available the next working day over our secure website Webconnect.

Why do customers want to pay by phone?

It's a fast and easy way to pay, enabling your customers to simply pick up a phone to make regular or one-off bill payments at any time.

The payment process is simple, with guidance throughout, and there’s no need for customers to register before using the service.  Customers also benefit from the added reassurance of customer service assistance (during office hours).

How it works…

Our telephone payment system uses Interactive Voice Response (IVR) technology to allow bill payers to make a payment through an automated telephone system.

Customers need a valid payment card and their allpay swipecard or barcoded bill, then simply call 0844 557 8321 to make a payment.

This service works in complete harmony with all other payment methods from allpay and is available 24 hours a day, 7 days a week.

"It’s a real bonus that as well as having numerous outlets where tenants can make payments, allpay has the added convenience of its hosted services including telephone and internet payment methods. Not only is this great for our customers, it’s great for us too!"

Diane Barclay, Quality Assurance Officer, West of Scotland Housing Association