allpay to reveal ‘Future of Payments’ at housing event
Payment specialists allpay is sponsoring the Housing Quality Network’s (HQN) Future of Payments event at the end of January; revealing the results of an exclusive survey of social housing providers.
allpay will line up alongside guest speakers from the Department for Work and Pensions (DWP) and MasterCard and will be revealing the results of the survey which will be capturing housing provider’s views on the future innovations within automated and mobile payments, while assessing the uses and drivers of Prepaid Cards.
The day will be chaired by Colin Whitehouse, Chair of the National Prepaid Cards Network and a former senior advisor to the Department for Communities and Local Government.
Collecting and disbursing payments for more than 500 social housing providers and more than 160 local authorities, allpay provides organisations with a range of payment services to reduce costs and increase payment choice and flexibility.
In the last 12 months, the group has responded innovatively to regulatory and market demands, releasing a PCI DSS-compliant DTMF call masking solution for call centre payments and a re-presentment facility for its direct debit service that automatically re-attempts failed collections.
Great Places, which owns and manages more than 18,000 homes across the North West and Yorkshire, went live with allpay’s DTMF call masking solution last year.
The solution completely removes desktops, IT and telephony systems, agents and call recordings from PCI DSS compliance scope and requires Great Places’ customers to type their card numbers into the telephone keypad, rather than speaking them aloud to an agent.
Mike Hughes, Business Analysis Team Manager at Great Places who went live with allpay’s call masking solution last year, said: “The solution from allpay eliminated the need to carry out a major upgrade of our system which would have required significant capital and ongoing investment, the annual completion of rigorous PCI compliance forms, additional encryption and ongoing maintenance. We estimated this alone would have doubled our investment costs from the solution we procured from allpay and would have been an annual project to ensure compliance.”
Meanwhile, housing associations live with allpay’s re-presentment service are seeing more than 30% of failed payments successfully collected following the automated re-attempt, saving the costs of making contact with the customer to chase a failed payment.
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