Introducing... Client Care

We thought you'd love to put some faces to the voices on the end of the phone.

Whenever you have a query or concern it's one of our friendly Client Care team that picks up your call. And here they are!

Meet the Client Care team, from left to right: In the back row Ian Bell and Marion Mogg
and in the front Elaine Rocke, Di Rogers, Linda Wozencroft, Sonia Bennett, Karen Michael and Sheila Murray.
Pictured below Cez Davies.

And here's what they do...

allpay's dedicated client care team takes a proactive approach to the needs of you and your customers.

Nothing is too much trouble for them. In fact, the team even has its own mission statement:

To build a successful relationship with each of our customers to ensure complete satisfaction, whilst advising on and recommending additional services that are appropriate to our clients' needs.

Handling more than 400 calls a month, the team works hard to ensure no query is left unresolved. All calls are graded, with the highest grade given management attention and full investigation. You've probably already dealt with them, but if you haven't we believe you'll be impressed with their skills.

They can deal with a vast array of different queries. From creating outlet lists to dealing with police enquiries, checking card orders to taking payments; there aren't many queries that at least one member of the team hasn't handled before.

As an independent company, allpay can set its own pace when it comes to client care and that's why we choose to put it at the top of our priorities. Ian Bell, Head of National Sales & Client Care, explains:

"Priorities as far as clients are concerned will never change. allpay remains committed to providing a client care service of an impeccable standard - it's one of the company's highest priorities."

Is there something you would like us to resolve?

Maybe you'd like to come and see the team in action?

Just call 0844 557 8320 or send an email to enquiries@allpay.net