Direct Debits - allpay Limited

Direct Debits

Direct Debits are the most efficient, cost-effective and convenient way to collect regularly occurring payments from a large number of customers and result in a simple, safe and speedy service.

We collect Direct Debits every working day of the month, plus we have a dedicated, friendly Direct Debit helpdesk who are always at the end of the phone. They’ll be more than happy to help with any queries, providing you with increased flexibility and ensuring your payments are collected, delivered and reported in a timely manner.

How will Direct Debits benefit your organisation?

Your organisation will benefit from an online set-up procedure that is quick, accurate and secure. You’ll also save money and resources by reducing the amount of paper administration and postage required.

When setting up a Direct Debit, your customers’ bank account details are automatically verified, minimising incorrect data and reducing delays.

allpay’s installation of Business Continuity policies ensures that the service will remain in operation during any unforeseen event.

You’ll also benefit from having all transactional data made available the next working day over allpay’s secure web-based communication portal, Webconnect.

How do customers benefit from a paperless service?

Organising a Direct Debit is simple for customers, as the set-up procedure is quick and accurate. They can also be reassured that the process is secure.

Making amendments to payments is also easy for customers as it can be completed 24 hours a day, 7 days a week online by your organisation.

Customers benefit from the fact that their accounts can be credited quickly as payment data is available to your organisation on the same day that funds are collected.

How it works…

Using secure online scripting, new Direct Debits can be set up face-to-face or over the telephone.

When a customer indicates that they wish to pay by Direct Debit, your staff are able to immediately set up a Direct Debit Instruction for them. Staff will be guided by allpay’s secure web portal, Webconnect, prompting them to request the data that is required from the customer and allowing them to upload this directly (on a case-by-case basis or in bulk using your own customer database).

Bulk migrations from existing Direct Debit instructions are accommodated swiftly and simply.

This service works in complete harmony with all other payment methods from allpay and is available to use 24 hours a day, 7 days a week.

We have been using allpay since 2006 to collect payment for our rents, court charges and garage leases.

As well as the plastic swipecard solution, allpay provides an excellent Direct Debit service which provides an easy and convenient way for our residents to pay their rent and helps us to meet their need for a flexible choice of ways to pay. It’s also very cost effective when compared to other payment methods.

The direct debit team at allpay are always extremely helpful and go out of their way to help with any queries we have.

Simon Hargrave, Circle Anglia

Our customers have responded very positively to the improved service and have welcomed the ease and convenience of a paperless system. Direct Debit uptake continues to increase without any major promotional campaigns and it is now the preferred method of payment for both the Group and its customers.

Rob Thompson, Rent Services Manager of Tees Valley Housing