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Client Services Support Advisor x 3 (1 x FTC)

Vacancy Ref.
1492
Vacancy Title
Client Services Support Advisor x 3 (1 x FTC)
Department
Client Services
Vacancy Type
Full Time
Salary
£17,000 - £23,000
Hours
37.5
Live date
2018-06-05 13:00:00
Closing date
2018-06-17 22:45:00
Overview

allpay Limited are now recruiting for a Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office. In this role, you’ll provide customer service support to our clients ensuring high levels of satisfaction and resolution across 12 different products and bespoke portals.

As a Client Services Support Advisor, some of your key duties will include:

  • Taking responsibility for resolving queries either by phone or e-mail which may include, taking payments, password resets and assisting with downloading files

  • Recording and maintaining accurate electronic records

  • Reporting, logging and communicating faults

  • Ownership of complaints and resolution

You’ll demonstrate to us that you have:

  • The ability to deliver first class customer service to ensure successful resolution through problem solving 

  • An excellent telephone manner with excellent verbal and written communication skills

  • Attention to detail and can maintain accurate records

  • Good team player skills and are flexible and adaptable to change

In return, allpay offers a competitive salary, a range of additional benefits, including 25 days annual leave plus Bank Holidays every year. Roles in our Hereford Head Office, where this is based, benefit from our two on-site subsidised restaurants and free parking, as well as access to our subsidised gym.

If you can see yourself working for allpay, we'd love to hear from you. 

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to a successful DBS (formerly CRB) and Credit Check.

 

 

 

Job description
Person Specification
Not included