App Help and Information

Where can I download the allpay App?

The allpay App is available to download from the Apple App or Windows Phone store and Google Play enabling your customers to pay their bills from their Apple, Windows or Android smartphone.

Can I use the allpay App abroad?

Yes, although the allpay App has been designed for use in the UK. It may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using the allpay App abroad, and roaming charges may apply, so please check with them.

How can I safely recycle or dispose of my mobile phone/device if I have downloaded the allpay App?

Before disposing of your mobile phone/device, we recommend you remove the allpay App. If for some reason you change your mind, the App can be downloaded free of charge again anyway. This further minimises the security risk.

Can the card details be changed by third parties?

No, all card details within the app can only be updated by the user who is logged into the app

Does the App use cookies?

No, this is not a website so it does not need to use cookies.

What is a Payment Reference Number (PRN)?

A Payment Reference Number can be found on an allpay issued magnetic swipe card – which looks like a credit/debit card and usually has the name of the organisation to whom you are paying your bills – or on a barcoded bill. PRN's can be stored within the app meaning that you do not have to enter them every time you wish to make a payment.

How many Payment Reference Numbers can be registered?

Unlimited.

Is the PIN stored on the phone?

No. Every time the PIN is input it is encrypted and matched to the Username and Password which, when validated, allows access to the App.

Is my debit or credit card information stored on the phone?

Is my debit or credit card information stored on the phone?

No, the app does not store any debit or credit card details – these are stored securely by allpay meaning that no one could access your debit or credit card details via the phone

Do I need to log off?

We recommend you always log off when you’ve finished using the allpay App. However, for your security, if your smartphone screen goes into ‘hibernation’ mode after a period of inactivity, you will automatically be logged off.

Will I use the same email address and password that I use on my desktop computer?

No, you need to register to use the App the first time you use it. To do this you will need to enter your email address and create a password with a security question. You can then set up a 4 digit pin number which will allow you to access the allpay App without having to enter your details every time.

How does the allpay App work?

The App works in much the same way as an Internet Browser on a desktop computer or tablet. The App provides a user interface to the data services hosted at allpay which allows you to create an account, store your payment related information and make payments.

Can I use the allpay App if I have no phone signal?

In order to use the allpay App your phone must be connected to the Internet. The app will work on wi-fi or via your mobile network when you have sufficient signal.

How do I know if the allpay App is genuine?

The allpay App is only available from designated stores. They are - Apple App Store and Google Play (formerly the Android Market). If you see the allpay App on another App Store, it will not be official and you should not download it – please report it to enquiries@allpay.net. You can download a genuine version of the allpay App from the Apple App Store here or Google Play here.

How much does the allpay App cost?

The allpay App is free to use, but some network operators may charge for some services such as downloading or using the App, so please check with them.

Is my email and password on the App linked to my allpayments.net account?

Yes. Your allpay App password and email is the same as your allpayments.net account. If you change your allpayments.net password or email this will invalidate your stored PIN on the App and you will have to log-in via your email to reset your PIN.

What’s different about the new version of the App?

The latest version of the app has been updated to display up to 20 recent payments that you have made in the last 6 months for all Android and IOS users as well as some minor bug fixes.

What is a ‘Quick payment’?

The option to make a ‘Quick payment’ is what users will currently be used to – it allows you to make a payment using a stored bank card and Payment Reference Number.

Turning ‘Quick Payment’ off in the ‘My Details’ tab will allow you to make a one-time payment where you don’t have to use a stored bank card or Payment Reference Number.

What is the barcode reading functionality for?

It allows users to scan their Payment Reference Number into the application from their barcoded bill.

Why are my card details disappearing when I add a new bank card?

New bank card details are only stored in temporary memory and will be erased when you log out of the app. To save the card details you must make a payment, after which, you will be prompted to save the bank card for later use.

I’ve just encountered an error on the App. What should I do next?

Firstly, please ensure you are using the latest version or the app. You can do this by viewing your apps within the relevant app store for your mobile device, when viewing your apps you will have the option to update the allpay mobile app if a newer version is available. If you continue to encounter issues with the allpay App, please contact our support team who will be happy to help. They can be contacted via email: appsupport@allpay.net or by telephone: +44 (0)844 557 8320 between 8:00am and 6:00pm, Monday to Friday.

* allpay Limited would like to make you ware that calls to this number will be charged at 7 pence per minute plus your phone company's access charge, which may vary depending on provider.

The App has displayed an message to me that says it can't authenticate, and I can't login or make a payment. What should I do next?

Any versions of the allpay app before version 2.3.0 can no longer be used to make payments and will produce an authentication error. Examples are shown below. Please visit the app store on your mobile device and upgrade to the latest version and try again. If you still experience issues even after upgrading the app, please contact our support team who will be happy to help. They can be contacted via email: appsupport@allpay.net or by telephone: +44 (0)844 557 8320 between 8:00am and 6:00pm, Monday to Friday.

* allpay Limited would like to make you ware that calls to this number will be charged at 7 pence per minute plus your phone company's access charge, which may vary depending on provider.