App Help and Information

Can I use the allpay App abroad?

Yes, although the allpay App has been designed for use in the UK. It may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using the allpay App abroad, and roaming charges may apply, so please check with them.

How can I safely recycle or dispose of my mobile phone/device if I have downloaded the allpay App?

Before disposing of your mobile phone/device, we recommend you remove the allpay App. If for some reason you change your mind, the App can be downloaded free of charge again anyway. This further minimises the security risk.

Can the card details be changed by third parties?

No, all card details within the app can only be updated by the user who is logged into the app

What is a Payment Reference Number (PRN)?

A Payment Reference Number can be found on an allpay issued magnetic swipe card – which looks like a credit/debit card and usually has the name of the organisation to whom you are paying your bills – or on a barcoded bill. PRN's can be stored within the app meaning that you do not have to enter them every time you wish to make a payment.

Is my debit or credit card information stored on the phone?

Is my debit or credit card information stored on the phone?

No, the app does not store any debit or credit card details – these are stored securely by allpay meaning that no one could access your debit or credit card details via the phone

Can I use the allpay App if I have no phone signal?

In order to use the allpay App your phone must be connected to the Internet. The app will work on wi-fi or via your mobile network when you have sufficient signal.

What’s different about the new version of the App?

The latest version of the app has been updated to display up to 20 recent payments that you have made in the last 6 months for all Android and IOS users as well as some minor bug fixes.

What is a ‘Quick payment’?

The option to make a ‘Quick payment’ is what users will currently be used to – it allows you to make a payment using a stored bank card and Payment Reference Number.

Turning ‘Quick Payment’ off in the ‘My Details’ tab will allow you to make a one-time payment where you don’t have to use a stored bank card or Payment Reference Number.

I’ve just encountered an error on the App. What should I do next?

Firstly, please ensure you are using the latest version or the app. You can do this by viewing your apps within the relevant app store for your mobile device, when viewing your apps you will have the option to update the allpay mobile app if a newer version is available. If you continue to encounter issues with the allpay App, please contact our support team who will be happy to help. They can be contacted via email: appsupport@allpay.net or by telephone: +44 (0)844 557 8320 between 8:00am and 6:00pm, Monday to Friday.

* allpay Limited would like to make you ware that calls to this number will be charged at 7 pence per minute plus your phone company's access charge, which may vary depending on provider.

The App has displayed an message to me that says it can't authenticate, and I can't login or make a payment. What should I do next?

Any versions of the allpay app before version 2.3.0 can no longer be used to make payments and will produce an authentication error. Examples are shown below. Please visit the app store on your mobile device and upgrade to the latest version and try again. If you still experience issues even after upgrading the app, please contact our support team who will be happy to help. They can be contacted via email: appsupport@allpay.net or by telephone: +44 (0)844 557 8320 between 8:00am and 6:00pm, Monday to Friday.

* allpay Limited would like to make you ware that calls to this number will be charged at 7 pence per minute plus your phone company's access charge, which may vary depending on provider.