App Help and Information

Where can I download the allpay App?

The allpay App is available to download from the Apple App or Windows Phone store and Google Play enabling your customers to pay their bills from their Apple, Windows or Android smartphone.

Can I use the allpay App abroad?

Yes, although the allpay App has been designed for use in the UK. It may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using the allpay App abroad, and roaming charges may apply, so please check with them.

How can I safely recycle or dispose of my mobile phone/device if I have downloaded the allpay App?

Before disposing of your mobile phone/device, we recommend you remove the allpay App. If for some reason you change your mind, the App can be downloaded free of charge again anyway. This further minimises the security risk.

Can the card details be changed by third parties?

No, not unless they have the PIN. Payments can only be made from registered bank cards where the CV2 is known and can only be paid to Payment Reference Numbers registered with allpay.

Does the App use cookies?

No, this is not a website so it does not need to use cookies.

What is a Payment Reference Number (PRN)?

A Payment Reference Number can be found on an allpay issued magnetic swipe card – which looks like a credit/debit card and usually has the name of the organisation to whom you are paying your bills – or on a barcoded bill.

How many Payment Reference Numbers can be registered?


Is the PIN stored on the phone?

No. Every time the PIN is input it is encrypted and matched to the Username and Password which, when validated, allows access to the App.

What information is stored on the phone?

Your username, password and the last 4 digits of your bank cards and payment reference numbers. The only time the full numbers are used is when they are first registered using the App.

What if I lose my mobile? Is this a security risk?

To use the allpay App, you need to log on in the first instance using your email address and password and then using a 4 digit pin number once you have set it up. No one will be able to access your account without this information. We would advise you not to store this information on your mobile or anywhere else.

Do I need to log off?

We recommend you always log off when you’ve finished using the allpay App. However, for your security, if your smartphone screen goes into ‘hibernation’ mode after a period of inactivity, you will automatically be logged off.

I have made a payment but my balance does not show it. Why is this?

Balances are automatically updated every 15 minutes. The funds will be in your account if you have received a payment confirmation message, but it may not show in your balance immediately.

Can I store my payment reference numbers and amounts for multiple payments so I don’t have to enter them every time?

Yes, these can be stored and changed or added to at any time.

Will I use the same email address and password that I use on my desktop computer?

No, you need to register to use the App the first time you use it. To do this you will need to enter your email address and create a password with a security question. You can then set up a 4 digit pin number which will allow you to access the allpay App without having to enter your details every time.

How does the allpay App work?

The App works in much the same way as an Internet Browser on a desktop computer or tablet. The App provides a user interface to the data services hosted at allpay which allows you to create an account, store your payment related information and make payments.

Can I use the allpay App if I have no phone signal?

No, to use the allpay App your phone must be connected to the Internet. In the absence of phone signal the allpay App will work if your phone is connected to the Internet by wi-fi.

Can I get the allpay App for my Blackberry or Windows phone?

The allpay App is only available on the Apple iPhone, Android Smartphones and Windows phones at present, however, we are developing further products all the time so please check back. Please register your interest with us if you have a Blackberry phone and would like an app for it.

How do I know if the allpay App is genuine?

The allpay App is only available from designated stores. They are - Apple App Store and Google Play (formerly the Android Market). If you see the allpay App on another App Store, it will not be official and you should not download it – please report it to You can download a genuine version of the allpay App from the Apple App Store here or Google Play here.

How much does the allpay App cost?

The allpay App is free to use, but some network operators may charge for some services such as downloading or using the App, so please check with them.

I’ve just updated the App, but where’s the PIN option?

The update requires you to authenticate your username and password when you use it for the first time. You will then be prompted to enter your PIN number each time you use it.

Is my email and password on the App linked to my account?

Yes. Your allpay App password and email is the same as your account. If you change your password or email this will invalidate your stored PIN on the App and you will have to log-in via your email to reset your PIN.

What’s different about the new version of the App?

The changes are designed to improve usability and to enable more people to use the App. In particular, there are new features allowing you to make a payment without using previously stored Payment Reference Numbers (PRN) and bank cards and a barcode scanner allowing you to scan in your 19-digit Payment Reference Number.


What is a ‘Quick payment’ in the 2.0 version?

The option to make a ‘Quick payment’ is what users will currently be used to – it allows you to make a payment using a stored bank card and Payment Reference Number.

Turning ‘Quick Payment’ off in the ‘My Details’ tab will allow you to make a one-time payment where you don’t have to use a stored bank card or Payment Reference Number.

What is the barcode reading functionality for?

It allows users to scan their Payment Reference Number into the application from their barcoded bill.

Why are my card details disappearing when I add a new bank card?

New bank card details are only stored in temporary memory and will be erased when you log out of the app. To save the card details you must make a payment, after which, you will be prompted to save the bank card for later use.